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I'm Elvira, a dynamic Technical Support Engineer with a background in writing automated test scripts, configuring systems, and working with build and release tools. I excel in high-tech environments and enjoy collaborating with developers to uncover and fix problems before releases, while also querying data and supporting incident management. I thrive in fintech and software-enabled settings, using tools like Kubernetes, Terraform, Ansible, Dynatrace, and ServiceNow to keep systems reliable, scalable, and well-monitored. I take pride in delivering robust support, automating workflows, and continuously learning to drive better outcomes for customers and teams.…I'm Elvira, a dynamic Technical Support Engineer with a background in writing automated test scripts, configuring systems, and working with build and release tools. I excel in high-tech environments and enjoy collaborating with developers to uncover and fix problems before releases, while also querying data and supporting incident management. I thrive in fintech and software-enabled settings, using tools like Kubernetes, Terraform, Ansible, Dynatrace, and ServiceNow to keep systems reliable, scalable, and well-monitored. I take pride in delivering robust support, automating workflows, and continuously learning to drive better outcomes for customers and teams.

Elvira Berinyuy NFORMI

Programmer, Web Developer, DevOps Developer, +2

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I'm Elvira, a dynamic Technical Support Engineer with a background in writing automated test scripts, configuring systems, and working with build and release tools. I excel in high-tech environments and enjoy collaborating with developers to uncover and fix problems before releases, while also querying data and supporting incident management. I thrive in fintech and software-enabled settings, using tools like Kubernetes, Terraform, Ansible, Dynatrace, and ServiceNow to keep systems reliable, scalable, and well-monitored. I take pride in delivering robust support, automating workflows, and continuously learning to drive better outcomes for customers and teams.…I'm Elvira, a dynamic Technical Support Engineer with a background in writing automated test scripts, configuring systems, and working with build and release tools. I excel in high-tech environments and enjoy collaborating with developers to uncover and fix problems before releases, while also querying data and supporting incident management. I thrive in fintech and software-enabled settings, using tools like Kubernetes, Terraform, Ansible, Dynatrace, and ServiceNow to keep systems reliable, scalable, and well-monitored. I take pride in delivering robust support, automating workflows, and continuously learning to drive better outcomes for customers and teams.

Available to hire

I’m Elvira, a dynamic Technical Support Engineer with a background in writing automated test scripts, configuring systems, and working with build and release tools. I excel in high-tech environments and enjoy collaborating with developers to uncover and fix problems before releases, while also querying data and supporting incident management.

I thrive in fintech and software-enabled settings, using tools like Kubernetes, Terraform, Ansible, Dynatrace, and ServiceNow to keep systems reliable, scalable, and well-monitored. I take pride in delivering robust support, automating workflows, and continuously learning to drive better outcomes for customers and teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

French

Advanced

Work Experience

Customer Software Support Engineer at Moneris Solutions

February 1, 2022 - July 1, 2024

Investigates and resolves client-reported issues; independently handles escalations; installs, uninstalls, and upgrades apps with Ansible playbooks; manages Kubernetes clusters (RBAC, PV/PVC, ConfigMaps, Secrets), and storage class in AWS; configures HPA and VPA for auto-scaling; installs Helm charts for rollbacks and upgrades; deploys services, exposes pods, and manages traffic via ingress and network policies; writes scripts for log handling, file transfers, cron jobs, and Linux file operations; uses Terraform for infrastructure, and supports releases via CI/CD pipelines (Jenkins, GitHub); monitors with Dynatrace and handles ITIL-based ticketing in ServiceNow; automates workflows with Autosys; performs SQL data queries for banking data insights.

Technical Support Specialist at Biobat Inc.

August 1, 2012 - October 1, 2021

Provided first-line technical support for software, network, and system-related issues; performed system updates and assisted with software installation and configuration; diagnosed connectivity, router, and modem problems; escalated complex issues to network or systems engineers as needed.

IT Support Intern / Assistant at Public College – Bafoussam - Cameroon

February 1, 2011 - July 1, 2012

Educated users on IT and security best practices; assisted in basic network setup and troubleshooting; maintained accurate support tickets and technical documentation with Ms Dynamics 365.