Available to hire
I am a data analytics professional with hands-on experience in data science, statistical modeling, and visualization. I enjoy turning complex data into actionable insights that drive better decisions and improve service quality.
In my roles across telecoms and e-commerce, I built predictive models, dashboards, and analytics solutions that boosted efficiency, compliance, and customer satisfaction.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
German
Beginner
Work Experience
Operations Associate (Part-Time) at Amazon Deutschland
October 1, 2025 - PresentOptimized package workflow for same-day delivery operations. Handled induction, stowing, picking, and route preparation with high accuracy. Managed driver debriefing, returns, and exception handling. Ensured data accuracy through package scrubbing and reprocessing.
Data/BI Analyst at National Communications Authority, Ghana
January 1, 2020 - January 1, 2024Developed ML models forecasting congestion, reducing downtime by 28%. Optimized spectrum allocation, improving efficiency by 35% and ensuring 100% compliance. Applied NLP to 100,000+ complaints, driving 20% uplift in customer satisfaction KPIs. Delivered analytics on 5G readiness that accelerated policy adoption by 40%. Produced monthly regulatory reports on telecom performance. Designed dashboards analyzing 10,000+ annual complaints, cutting resolution time by 30%. Conducted spectrum utilization studies improving efficiency by 25%. Built compliance models boosting service quality KPIs by 15%. Investigated traffic data to detect fraud, preventing GHS 1.2M in revenue leakage annually.
Junior Data Analyst at Universal Motors, Ghana
January 1, 2017 - January 1, 2019Built sales dashboards that helped increase vehicle sales by 10%. Identified key customer groups via segmentation, driving 12% increase in new purchases. Reduced inventory costs by 15% through data-driven stock monitoring. Improved after-sales service turnaround times, lifting satisfaction by 20%.
Education
MSc Data Analytics at Berlin School of Business & Innovation
January 11, 2030 - January 1, 2024BSc Administration (Marketing and Data Analytics) at University of Ghana
January 1, 2013 - January 1, 2017Qualifications
Data Protection Framework Policies
January 11, 2030 - January 23, 2026Corporate Ethics & Emotional Intelligence
January 11, 2030 - January 23, 2026SQL for Data Analytics
January 11, 2030 - January 23, 2026Complete Data Analyst Bootcamp
January 11, 2030 - January 23, 2026Industry Experience
Telecommunications, Professional Services, Government, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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