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I am a well-rounded and highly organized Program Manager, Commercial Leader, and AI Enablement expert with extensive experience in product development, retailer partnerships, product rollout, FinTech, CX development, service delivery, and the implementation of on-demand SaaS solutions. I thrive in cross-functional, global environments and excel at translating business strategy into practical programs. I have a track record of driving value through AI-driven initiatives, complex governance, and stakeholder alignment across multi-level organizations.…I am a well-rounded and highly organized Program Manager, Commercial Leader, and AI Enablement expert with extensive experience in product development, retailer partnerships, product rollout, FinTech, CX development, service delivery, and the implementation of on-demand SaaS solutions. I thrive in cross-functional, global environments and excel at translating business strategy into practical programs. I have a track record of driving value through AI-driven initiatives, complex governance, and stakeholder alignment across multi-level organizations.

Ian Richard Navarrete

Project Manager, Product Designer, Content Producer, +5

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I am a well-rounded and highly organized Program Manager, Commercial Leader, and AI Enablement expert with extensive experience in product development, retailer partnerships, product rollout, FinTech, CX development, service delivery, and the implementation of on-demand SaaS solutions. I thrive in cross-functional, global environments and excel at translating business strategy into practical programs. I have a track record of driving value through AI-driven initiatives, complex governance, and stakeholder alignment across multi-level organizations.…I am a well-rounded and highly organized Program Manager, Commercial Leader, and AI Enablement expert with extensive experience in product development, retailer partnerships, product rollout, FinTech, CX development, service delivery, and the implementation of on-demand SaaS solutions. I thrive in cross-functional, global environments and excel at translating business strategy into practical programs. I have a track record of driving value through AI-driven initiatives, complex governance, and stakeholder alignment across multi-level organizations.

Available to hire

I am a well-rounded and highly organized Program Manager, Commercial Leader, and AI Enablement expert with extensive experience in product development, retailer partnerships, product rollout, FinTech, CX development, service delivery, and the implementation of on-demand SaaS solutions.

I thrive in cross-functional, global environments and excel at translating business strategy into practical programs. I have a track record of driving value through AI-driven initiatives, complex governance, and stakeholder alignment across multi-level organizations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Dutch

Intermediate

English

Fluent

Work Experience

Program Manager - Danone at Three Two Three

July 1, 2024 - February 28, 2025

Special project assignment: Support and act as an ambassador of the Microsoft Co-Pilot AI. Led global projects including financial governance and investment programs aligned with Specialized Nutrition, Packaging, and Sustainability initiatives, ensuring regulatory and fiscal compliance. Drove governance feedback into financial planning, conducted risk assessments with stakeholders, and established mitigation strategies with clear cost implications. Developed and delivered financial communication materials including project status reports, budget tracking, and ROI analyses; synthesized financial data into actionable recommendations for decision‑makers. Facilitated executive and cross‑functional stakeholder calls to align on financial priorities, resource allocation, and investment decisions.

Program Manager - Danone at Danone

July 1, 2024 - February 1, 2025

Special project assignment: Support and act as an ambassador of the Microsoft Co-Pilot AI. Supported the enablement of SN Department. Led financial governance and investment programs aligned with Specialized Nutrition, Packaging, and Sustainability initiatives, ensuring regulatory and fiscal standards. Drove projects through multi-level governance structures, integrated governance feedback into financial planning, conducted risk assessments with stakeholders, and established mitigation strategies with clear cost implications. Developed and delivered financial communication materials including project status reports, budget tracking, and ROI analyses; synthesized financial data into actionable recommendations for decision-makers.

Freelance Projects (Study break) at Independent / Freelance

December 1, 2023 - July 31, 2024

Participated in online courses: AI Implications for Business Strategy, AI to Improve CX, and Dutch language courses (A1, A2, B1). Completed short-term freelance assignments with Adidas, Odido and Ikea, applying AI/ CX learnings to real-world projects.

Sr. Project Manager - Booking.com at Booking.com

May 1, 2023 - November 1, 2023

End-to-end program management of the Content API Modularization (Product Modernization). Created and defined the 2-year road map for 6 APIs connecting Booking.com to 600 Online Travel Agencies globally. Managed governance and communication planning; scoped projects, gathered requirements, and supported regular reviews and bi-weekly tracking. Coordinated cross-functional teams including Product, Development, Marketing, Partner Business Managers and SLT to ensure alignment with business priorities and strategies.

Freelance / Contract Project Manager at Three Two Three (KVK 78657393)

November 1, 2022 - April 1, 2025

Provided freelance program and project management assignments for clients through Three Two Three (KVK 78657393). Led multi-level governance structures (country, regional, global), risk assessments, budget tracking, ROI analyses, and stakeholder communications to align on financial priorities and governance.

Product Owner and AI / CX Manager – Air France KLM / Cygnific at Air France KLM / Cygnific

November 1, 2022 - May 1, 2023

Supported IT projects for KLM’s customer support division; led payment integrations and adoption of AI CX tools. Served as main point of contact for Payment Service Providers and IT vendors, drove product service reviews, and maintained a prioritized backlog; resolved issues and communicated updates to stakeholders. Implemented operational changes and ensured smooth adoption by developing change plans, conducting impact assessments, stakeholder management, training, support, monitoring and reporting.

Freelance / Contract Project Management Assignment at Three Two Three

November 1, 2022 - April 1, 2025

Freelance / contract project management assignments focusing on governance, financial planning and ROI analyses; led multi-level governance structures (country, regional, global) and integrated governance feedback into financial planning with clear cost implications; delivered budgets, status reports and ROI analyses; acted as PM ambassador for Microsoft Co-Pilot AI during engagements.

Program Manager, EMEA – M365 (Subscription, Payments, Tax Compliance) at Microsoft

January 1, 2020 - August 1, 2022

Managed the end-to-end development and distribution of the new M365 subscription product through partner eCommerce and in-store retailer distribution, including payment customization, market compliance, pilot launches, retailer performance, segmentation and CX journey. Collaborated with Finance and Legal to ensure compliance with payment regulations; worked with cross-functional and product teams to optimize distribution and activation across 41 key EMEA markets.

Project Manager – Implementation/ Customer On-boarding at Perceptyx

September 1, 2018 - November 1, 2019

First Project Manager in Europe to manage projects with a total contract value of ~€1M and successfully implemented for major brands (Heineken, Ahold Delhaize, Canon, Standard Chartered Bank, ING, Nexperia, BMW, Nike). Worked closely with HR and Senior Leadership to design engagement surveys, results dashboards, rollout and post-survey results; performed technical configurations, coding, data analysis and data management.

Regional Sales & Marketing Manager at Meteogroup Nederland (Singapore/Philippines)

August 1, 2016 - August 1, 2018

Built and led a team of Inside Sales, Account Managers and Support in APAC; managed performance, budget, marketing activities and customer relationships. Successfully grew accounts from €500k ARR to €2.5M ARR in 18 months.

Project Lead – Legal AI, Key Partnership Enablement at Eltemate / Hogan Lovells Amsterdam

April 1, 2015 - Present

Identified financially viable opportunities to develop AI solutions that strengthen Hogan Lovells’ competitive advantage; conducted cost–benefit analyses and prioritized initiatives based on strategic value and fiscal impact. Led end-to-end product development of customized AI products with a focus on financial governance: defined product specifications, established development timelines, set milestone-based budget checkpoints, and monitored expenditure against approved allocations. Prepared clear financial reporting and communication materials including project budgets, variance analyses, and investment recommendations; facilitated stakeholder calls to align executives, regional leaders, and local management on financial priorities and governance processes.

Enterprise Sales & Marketing Manager (Customer Service / CX Solutions) at Airespring Inc

October 1, 2014 - August 1, 2016

Managed enterprise APAC accounts (Philippines and Singapore) to offer the full Call Center suite (Telco, CRM, Workforce Management, Connectivity). Developed direct channel distribution and nurtured partners; grew ARR from €1M to 150% growth over two years.

Product Implementation Manager – CX Design, Tools and Solutions at NICE CXone

January 1, 2009 - October 1, 2014

Designed engagement surveys, results dashboards, rollout plans and post-survey results. Performed technical configurations, coding, data analysis and data management; collaborated with customers and stakeholders to deliver optimized customer journeys. Implemented integrations with Kronos, Salesforce, IVR, ACD and Predictive Dialer.

Call Center Professional at Manila, Philippines

November 1, 2002 - August 1, 2008

Held various positions in the outsourcing industry, progressing from telemarketer to team lead and program/operations management; provided insights and solutions to clients to improve operational efficiency and achieve BPO objectives.