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I’m Shane Delaney, a results-driven administrative and service professional with over six years of experience supporting teams and stakeholders across the UK and North America. I excel in managing correspondence, maintaining accurate records, and coordinating tasks to keep operations running smoothly. I’m skilled at scheduling, document management, and data handling, with a strong eye for detail and a collaborative mindset. I enjoy coaching colleagues, improving processes, and ensuring high-quality outcomes in fast-paced environments.…I’m Shane Delaney, a results-driven administrative and service professional with over six years of experience supporting teams and stakeholders across the UK and North America. I excel in managing correspondence, maintaining accurate records, and coordinating tasks to keep operations running smoothly. I’m skilled at scheduling, document management, and data handling, with a strong eye for detail and a collaborative mindset. I enjoy coaching colleagues, improving processes, and ensuring high-quality outcomes in fast-paced environments.

Shane Delaney

Content Producer, Content Creator, Project Manager, +2

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I’m Shane Delaney, a results-driven administrative and service professional with over six years of experience supporting teams and stakeholders across the UK and North America. I excel in managing correspondence, maintaining accurate records, and coordinating tasks to keep operations running smoothly. I’m skilled at scheduling, document management, and data handling, with a strong eye for detail and a collaborative mindset. I enjoy coaching colleagues, improving processes, and ensuring high-quality outcomes in fast-paced environments.…I’m Shane Delaney, a results-driven administrative and service professional with over six years of experience supporting teams and stakeholders across the UK and North America. I excel in managing correspondence, maintaining accurate records, and coordinating tasks to keep operations running smoothly. I’m skilled at scheduling, document management, and data handling, with a strong eye for detail and a collaborative mindset. I enjoy coaching colleagues, improving processes, and ensuring high-quality outcomes in fast-paced environments.

Available to hire

I’m Shane Delaney, a results-driven administrative and service professional with over six years of experience supporting teams and stakeholders across the UK and North America. I excel in managing correspondence, maintaining accurate records, and coordinating tasks to keep operations running smoothly.

I’m skilled at scheduling, document management, and data handling, with a strong eye for detail and a collaborative mindset. I enjoy coaching colleagues, improving processes, and ensuring high-quality outcomes in fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Senior Service Consultant at Wayfair

January 1, 2019 - Present

Manage high volumes of correspondence via telephone, email, and internal systems, ensuring accurate information handling and timely resolution of queries. Adapt to evolving procedures and support stakeholders across the UK and North America, tailoring communication styles to meet varied requirements. Monitor process effectiveness and provide feedback to management, including recommendations to improve workflows and operational efficiency. Maintain consistently high performance against key metrics, demonstrating attention to detail, reliability, and commitment to quality standards. Attain top First Contact Resolution scores, minimizing the need for customer callbacks or follow-ups. Act as team representative, organizing virtual team activities and supporting staff engagement during remote working. Delivered coaching and training to colleagues, enhancing team capability and overall performance. Prepared and presented information to team members on processes, best practices, and role-rela

Sales Agent at Phone Watch

January 1, 2019 - January 1, 2019

Acquired product knowledge and expertise, effectively marketing the product and explaining its functionality in simple language in various areas and addressing customer queries. Followed up with potential customers, managed time efficiently to maximize customer reach, and focused on client acquisition and retention. Set and forecasted sales goals, successfully closing sales transactions.

Personal Tutor - English and History (BA level) at Self-employed

January 1, 2018 - January 1, 2019

Scheduled tutor sessions, prepared materials, and communicated complex concepts effectively. Assisted students in breaking down exams/assignments into manageable sections for improved comprehension and performance.

Supervisor at Super Ketones Limited

January 1, 2017 - January 1, 2017

Managed staff rota, handled customer contacts and complaints. Oversaw store setup and operations including supplier/customer interactions. Conducted international money transfers.

Sales Assistant at Tripp UK (Debenhams)

January 1, 2016 - January 1, 2017

Demonstrated product knowledge, assisted customers, and maintained stock levels and store displays.

Engineering Desk and Cloakroom Assistant at Galway NUIG Students’ Union

January 1, 2013 - January 1, 2016

Promoted Students’ Union services, provided information to students, and managed cash handling responsibilities.