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I am Giorgia Manini, a customer support and back-office professional based in Rome, Italy, with experience in B2B logistics, hospitality, and fintech. I specialize in resolving technical and operational issues, coordinating cross-functional teams, and delivering reliable operational support for online platforms and payment processes. My approach combines clear communication, data-driven analysis, and a customer-centered mindset to ensure service continuity and high satisfaction. I am fluent in Italian and English and have completed a Back-end Developer course to expand into web development and data-focused roles. I enjoy collaborating with multidisciplinary teams, improving processes, and building user-friendly solutions that make everyday operations smoother.…I am Giorgia Manini, a customer support and back-office professional based in Rome, Italy, with experience in B2B logistics, hospitality, and fintech. I specialize in resolving technical and operational issues, coordinating cross-functional teams, and delivering reliable operational support for online platforms and payment processes. My approach combines clear communication, data-driven analysis, and a customer-centered mindset to ensure service continuity and high satisfaction. I am fluent in Italian and English and have completed a Back-end Developer course to expand into web development and data-focused roles. I enjoy collaborating with multidisciplinary teams, improving processes, and building user-friendly solutions that make everyday operations smoother.

Giorgia Manini

Web Developer, Back-End Developer, Video Editor, +2

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I am Giorgia Manini, a customer support and back-office professional based in Rome, Italy, with experience in B2B logistics, hospitality, and fintech. I specialize in resolving technical and operational issues, coordinating cross-functional teams, and delivering reliable operational support for online platforms and payment processes. My approach combines clear communication, data-driven analysis, and a customer-centered mindset to ensure service continuity and high satisfaction. I am fluent in Italian and English and have completed a Back-end Developer course to expand into web development and data-focused roles. I enjoy collaborating with multidisciplinary teams, improving processes, and building user-friendly solutions that make everyday operations smoother.…I am Giorgia Manini, a customer support and back-office professional based in Rome, Italy, with experience in B2B logistics, hospitality, and fintech. I specialize in resolving technical and operational issues, coordinating cross-functional teams, and delivering reliable operational support for online platforms and payment processes. My approach combines clear communication, data-driven analysis, and a customer-centered mindset to ensure service continuity and high satisfaction. I am fluent in Italian and English and have completed a Back-end Developer course to expand into web development and data-focused roles. I enjoy collaborating with multidisciplinary teams, improving processes, and building user-friendly solutions that make everyday operations smoother.

Available to hire

I am Giorgia Manini, a customer support and back-office professional based in Rome, Italy, with experience in B2B logistics, hospitality, and fintech. I specialize in resolving technical and operational issues, coordinating cross-functional teams, and delivering reliable operational support for online platforms and payment processes. My approach combines clear communication, data-driven analysis, and a customer-centered mindset to ensure service continuity and high satisfaction.

I am fluent in Italian and English and have completed a Back-end Developer course to expand into web development and data-focused roles. I enjoy collaborating with multidisciplinary teams, improving processes, and building user-friendly solutions that make everyday operations smoother.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Italian

Fluent

English

Advanced

Work Experience

Customer Service Specialist at Havi

October 1, 2025 - January 1, 2026

Provided operational and logistics support for international restaurant chains; acted as main contact between stores, warehouses, and couriers; coordinated and monitored food supply orders; managed last-minute delivery changes; offered technical support for the ordering platform and ensured service continuity across distribution activities.

Back Office at Dovalue

July 1, 2025 - October 1, 2025

Managed sensitive financial data and AML verification on payment transactions; organized digital documentation for compliance; performed payer checks through internal systems; handled confidential emails and ensured accuracy and regulatory adherence.

Customer Support Specialist at Experian

June 1, 2024 - June 1, 2025

Attended banking clients to resolve technical and operational issues related to Experian services via ticketing and requests; analyzed and resolved product/service issues; collaborated with internal teams to improve support processes; authored reports to optimize procedures; provided occasional database management support.

Customer Service Specialist - Ambassador at Airbnb

January 1, 2015 - January 1, 2022

Managed disputes between hosts and guests; provided platform navigation and policy guidance; processed and verified refunds; maintained international communication in English, ensuring clear and empathetic issue resolution.