I’m Olfa Jlaiel, a Tunisian professional with over 9 years of experience in administrative and coordination roles across Kuwait and Tunisia. I excel at calendar management, drafting business correspondences, organizing meetings, handling documents, and providing translation support between English and Arabic. I’m known for being reliable, proactive, and dedicated to delivering efficient administrative support in fast-paced environments. My goal is to continue building a career in a respectful organization where I can contribute to smooth operations, while growing into leadership responsibilities. I’m passionate about helping teams stay organized, ensuring compliance, and enabling cross-department collaboration that drives successful projects and excellent client service.

Olfa Jlaiel

I’m Olfa Jlaiel, a Tunisian professional with over 9 years of experience in administrative and coordination roles across Kuwait and Tunisia. I excel at calendar management, drafting business correspondences, organizing meetings, handling documents, and providing translation support between English and Arabic. I’m known for being reliable, proactive, and dedicated to delivering efficient administrative support in fast-paced environments. My goal is to continue building a career in a respectful organization where I can contribute to smooth operations, while growing into leadership responsibilities. I’m passionate about helping teams stay organized, ensuring compliance, and enabling cross-department collaboration that drives successful projects and excellent client service.

Available to hire

I’m Olfa Jlaiel, a Tunisian professional with over 9 years of experience in administrative and coordination roles across Kuwait and Tunisia. I excel at calendar management, drafting business correspondences, organizing meetings, handling documents, and providing translation support between English and Arabic. I’m known for being reliable, proactive, and dedicated to delivering efficient administrative support in fast-paced environments.

My goal is to continue building a career in a respectful organization where I can contribute to smooth operations, while growing into leadership responsibilities. I’m passionate about helping teams stay organized, ensuring compliance, and enabling cross-department collaboration that drives successful projects and excellent client service.

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Language

Arabic
Fluent
English
Fluent
French
Fluent

Work Experience

Senior Administrative Assistant at Al Sayer Group
August 1, 2022 - Present
Manage and update the manager's calendar, schedule meetings and task reminders; prepare business correspondences; manage office supplies; prepare meeting agendas and minutes; post news on the employee portal; arrange department business trips; prepare monthly reports; handle department mail; file documents (electronic and physical); assist with English-Arabic translation; supervise offboarding activities.
Innovation and Development Coordination at ROF Group
February 1, 2021 - June 1, 2022
Coordinate between departments for new product and project launches; support recipe developers and officers during product development; assist with logistics and ingredients; process recipes and communicate outcomes to designated departments; arrange product tastings; track petty cash; review recipes; document minutes; produce monthly activity reports; track pending department tasks.
Faculty Administrative Assistant at American University of the Middle East
December 1, 2019 - July 1, 2020
Coordinate between Head of Department, faculty members, and other university departments; manage faculty and student paperwork; update university online systems; manage Head of Department's calendar and meetings; attend departmental meetings and take minutes.
Administrative Assistant at AL THIQA RESTAURANTS COMPANY
May 1, 2017 - November 1, 2019
Organize confidential filing systems; follow up on licenses for multiple locations; draft internal and external correspondences for Admin and Legal; coordinate administrative matters across departments; report to top management on project paperwork; renew licenses online; act as secretary for the deputy general manager and Legal/Admin manager; manage a team of messengers and delegates for smooth workflow.
Customer Relationship Management Assistant at CASANOVA CALL CENTER
June 1, 2014 - December 1, 2016
Provide clients with answers and support for inquiries; contribute to sales of services; work toward high recall rates; build loyalty with customers and minimize waiting time for handling calls.
Senior Administrative Assistant at Al Sayer Group Kuwait
August 1, 2022 - Present
Senior Administrative Assistant responsible for calendar and meeting management, drafting business correspondences, office supplies management, preparing meeting agendas and minutes, posting on the employee portal, arranging department travel, preparing monthly department reports, filing documents, and providing English-Arabic translation support. Also supervised offboarding activities.
Innovation and Development Coordinator at R OF Group (CAF CAFÉ/WACHAMEAN/MUSAHAB/MY OH MY)
February 1, 2021 - June 1, 2022
Coordinated cross-department collaboration for new product and brand launches; collaborated with recipe developers; supported logistics and ingredients; processed recipes; organized product tastings; tracked petty cash; reviewed recipes; documented minutes; produced monthly activity reports; tracked pending tasks.

Education

Master's degree in Cultural Studies at Faculty of Arts and Human Sciences of Sousse
January 11, 2030 - January 1, 2015
Bachelor's degree in English Civilization, Literature, and Linguistics at Faculty of Arts and Human Sciences of Sousse
January 11, 2030 - January 1, 2012
Masters in Cultural Studies at Faculty of Arts and Human Sciences of Sousse
January 11, 2030 - January 1, 2015
Bachelor’s degree: English Civilization, literature, and linguistics at Faculty of Arts and Human Sciences of Sousse
January 11, 2030 - January 1, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Professional Services, Retail, Travel & Hospitality, Media & Entertainment, Telecommunications, Other