Natalia Rincon

Scheduled an average of 110 appointments per month for a US-based home remodeling company; achieved a high rate of successful meetings through proactive follow-up; maintained detailed records and reports.

Interpreting and translation for technology and security contexts; supported international clients in English and Spanish; contributed to project discussions and documentation.

Led multilingual client support for international tourism and hospitality clients. Delivered live coaching to a team of 20+ agents, producing weekly performance reports and identifying service gaps. Improved first contact resolution from 78% to 90% and resolved escalations efficiently. Facilitated communication between FLEX and corporate clients, ensuring 100% accuracy in technical terminology. Coordinated internal workflows and supported COVID-19 campaigns with high-volume scheduling and follow-up tasks.