Natalia Rincon

Led client services and coordination across tourism and hospitality projects; facilitated communications between clients and internal teams; translated and formatted official project documents as needed; maintained accurate terminology for client meetings.

Interpreting and translation for technology and security contexts; supported international clients in English and Spanish; contributed to project discussions and documentation.

Provided phone and email support to international clients in English and Spanish; resolved escalations, improving resolution rate; delivered weekly performance reports and identified service gaps, leading to process improvements.

Supported civil engineering projects, field coordination, and technical documentation.

Oversee soil testing schedules for multiple projects; ensured timely delivery of test results and managed lab budgets; renegotiated supplier terms to reduce costs.

Appointment Scheduler / Remodeling Projects at Independent

Scheduled an average of 110 appointments per month for a US-based home remodeling company; achieved a high rate of successful meetings through proactive follow-up; maintained detailed records and reports.

Senior Specialist at Tourism & Hospitality

Led multilingual client support for international tourism and hospitality clients. Delivered live coaching to a team of 20+ agents, producing weekly performance reports and identifying service gaps. Improved first contact resolution from 78% to 90% and resolved escalations efficiently. Facilitated communication between FLEX and corporate clients, ensuring 100% accuracy in technical terminology. Coordinated internal workflows and supported COVID-19 campaigns with high-volume scheduling and follow-up tasks.

Interpreter at Technology & Security

Provided interpretation support for technology and security-related engagements. Translated and formatted official project documents; supported multilingual communication with international stakeholders.

Customer Service Representative at Retail & Healthcare

Provided phone and email support to international clients in English and Spanish. Resolved escalations with a 15% faster resolution rate year-over-year. Delivered live coaching to a team of 20+ agents, increasing first-contact resolution from 78% to 90%.