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As a Program Manager with over seven years of experience in project management, I fix complex billing issues and translate data into accurate financial insights. I lead cross-functional teams in Hospitality and Banking, oversee revenue recovery, contract and billing audits, and transitions of cloud software services. I excel at turning messy data into actionable dashboards and governance tools that support strategic decisions and financial accountability. I am dynamic, proactive, and fluent in English, Italian, and Serbian. I collaborate closely with Finance, Sales, Operations and Data teams to design scalable processes, automate data extraction and transformation, and deliver clear KPI reporting. Currently based in Belgrade, Serbia, I enjoy building bridges between teams to drive successful onboarding, implementation, and revenue growth.…As a Program Manager with over seven years of experience in project management, I fix complex billing issues and translate data into accurate financial insights. I lead cross-functional teams in Hospitality and Banking, oversee revenue recovery, contract and billing audits, and transitions of cloud software services. I excel at turning messy data into actionable dashboards and governance tools that support strategic decisions and financial accountability. I am dynamic, proactive, and fluent in English, Italian, and Serbian. I collaborate closely with Finance, Sales, Operations and Data teams to design scalable processes, automate data extraction and transformation, and deliver clear KPI reporting. Currently based in Belgrade, Serbia, I enjoy building bridges between teams to drive successful onboarding, implementation, and revenue growth.

Marina Jovic

Project Manager, Production Manager, Studio Manager, +4

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As a Program Manager with over seven years of experience in project management, I fix complex billing issues and translate data into accurate financial insights. I lead cross-functional teams in Hospitality and Banking, oversee revenue recovery, contract and billing audits, and transitions of cloud software services. I excel at turning messy data into actionable dashboards and governance tools that support strategic decisions and financial accountability. I am dynamic, proactive, and fluent in English, Italian, and Serbian. I collaborate closely with Finance, Sales, Operations and Data teams to design scalable processes, automate data extraction and transformation, and deliver clear KPI reporting. Currently based in Belgrade, Serbia, I enjoy building bridges between teams to drive successful onboarding, implementation, and revenue growth.…As a Program Manager with over seven years of experience in project management, I fix complex billing issues and translate data into accurate financial insights. I lead cross-functional teams in Hospitality and Banking, oversee revenue recovery, contract and billing audits, and transitions of cloud software services. I excel at turning messy data into actionable dashboards and governance tools that support strategic decisions and financial accountability. I am dynamic, proactive, and fluent in English, Italian, and Serbian. I collaborate closely with Finance, Sales, Operations and Data teams to design scalable processes, automate data extraction and transformation, and deliver clear KPI reporting. Currently based in Belgrade, Serbia, I enjoy building bridges between teams to drive successful onboarding, implementation, and revenue growth.

Available to hire

As a Program Manager with over seven years of experience in project management, I fix complex billing issues and translate data into accurate financial insights. I lead cross-functional teams in Hospitality and Banking, oversee revenue recovery, contract and billing audits, and transitions of cloud software services. I excel at turning messy data into actionable dashboards and governance tools that support strategic decisions and financial accountability.

I am dynamic, proactive, and fluent in English, Italian, and Serbian. I collaborate closely with Finance, Sales, Operations and Data teams to design scalable processes, automate data extraction and transformation, and deliver clear KPI reporting. Currently based in Belgrade, Serbia, I enjoy building bridges between teams to drive successful onboarding, implementation, and revenue growth.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Italian

Fluent

Serbian

Fluent

Work Experience

Senior Program Manager – Hospitality at NCR Voyix

January 1, 2020 - Present

Lead a team of 8 in the Hospitality program; partner directly with Finance leadership (CFO, VP Investor Relations) to translate complex data sets into accurate reporting and financial insights. Led development of Subscription Reconciliation Tools enabling Revenue Governance for over 250M. Guided data teams on data model rules and controls, automated data extraction and transformation, and created dashboards for key business KPIs. Collaborated cross-functionally with Revenue Forecast, Sales, Management, Operations and Subscription teams on integration of new processes.

Business Operations Analyst, Revenue Assurance, Banking & Hospitality at NCR Voyix

January 1, 2018 - January 1, 2020

Revenue recovery in Hospitality and Banking; conducted contract audits; transitions of Cloud Software services, related data cleanup and analysis. Coordinated between Sales, Finance and Management regarding back billing. Analyzed, prepared and updated files for Hosted and Software Maintenance billing. Entitlement fixes: uploads, changes and updates of subscriptions in Zuora. Worked closely with other teams to ensure data is updated in the system and clients billed correctly.

General Manager at Hotel Villa Casanova

January 1, 2010 - January 1, 2017

Responsible for overall running and performance of the hotel; reservations, staffing, training, supplier management, marketing, and collaboration with external associations.

Senior Program Manager – Hospitality at NCR Voyix, Belgrade, Serbia

January 1, 2020 - Present

Current Projects, Finance: Manage team of 8, lead site count program, partner directly with Finance leadership (CFO, VP Investor Relations), to translate complex data sets into accurate reporting and financial insights. Lead development of Subscription Reconciliation Tools that enable Revenue Governance for over 250M. Guide data teams on data model: define data rules and controls, work on automation of data extraction, data transformation and creation of visualization design - Dashboard for Business KPIs. Cross-functional collaboration with Revenue Forecast, Sales, Management, Operations and Subscription teams on integration of new processes.

Business Operations Analyst, Revenue Assurance at NCR, Belgrade, Serbia

January 1, 2018 - December 31, 2020

Revenue recovery in Hospitality and Banking; work on billing process improvement. Contract audits and recovery of identified missing revenue by tracking complex internal end-to-end processes and reviewing substantial contracts. Transitions of Cloud Software services, related data cleanup and analysis. Coordination between Sales, Finance and Management regarding back billing. Analyze, prepare and update files for Hosted and Software Maintenance billing. Entitlement fix: uploads, changes and updates of the subscriptions in Zuora. Working closely with other teams to ensure data is updated in the system and clients billed correctly.