Project Manager / Senior Consultant at GNR CONSULTING

Led a portfolio of 12 projects for a Fortune 50 pharmaceutical firm across 6 verticals, guiding initiation through delivery with QA, budgeting and risk management. Drove operational improvements, achieving $1.2M in annual cost savings and coordinating a cross-functional team of 20 across North America, Europe and Asia. Also led the Solution Delivery Team (40 associates) for a global bank, aligning business needs with SDLC processes and overseeing data migration to a new ERP across 5 workstreams with stakeholders from 5 business functions.

Project Manager / Senior Consultant, Strategy and Operations – Cross Industry at GNR CONSULTING

Managed a portfolio of 12 projects for a Fortune 50 pharmaceutical client across six verticals, overseeing initiation, planning, execution, quality assurance, budget and risk management to streamline operations, improve quality, compliance and productivity. Led a cross-functional team of 20 associates across North America, Europe and Asia. Directed the Solution Delivery Team (40 associates) for a global bank, aligning business needs with technical implementation, SDLC processes, and data migration to a new ERP system. Conducted a current-state assessment of procurement in a global healthcare firm, delivering a future-state model with an implementation roadmap, resulting in 25% productivity gains and $3.6M in cost savings.

Project Manager / Senior Consultant, Strategy and Operations – Cross Industry at Deloitte

Identified opportunities for process improvements in the middle office of a global bank through automation; acted as an integrator between business needs and technology to enable transition. Automation reduced average turnaround time by 80% and lowered error rates by 43%, improving service and compliance. Led a finance transformation program for a global insurer, including process review, operating model and system architecture, with a prioritization framework and roadmap. Managed a team of 14 across five Finance verticals; overall program savings of $7M achieved in 70% of the allotted time. Conducted vendor assessment and due diligence for a $4.5M outsourcing transformation program for a bank's finance function.

Senior Manager, Business Transformation - Cross Industry at EXL SERVICES

Assessed and implemented strategic and technical solutions to improve middle-office client management through process and system optimization and governance. Reduced costs by $800k through shared services transformation across 12 verticals. Advised a global pharmaceutical firm on M&A strategic fit, evaluating price, R&D capabilities, drug pipeline, market size, patents, and KOL relationships. Managed a team of 5 across client engagements and served as client lead, delivering sustained value.

Sr. Associate, Cross Industry at PRICEWATERHOUSE COOPERS LLC

Worked on transformation and cost management for a Fortune 50 consumer goods client, including business model evaluation, revenue assessment, competitor analysis, product and geographic split, and headcount data analysis. Improved the customer experience for a global bank’s Transaction Services by assessing service operations and delivering a detailed roadmap; implemented recommendations reducing response time by 20%, boosting productivity by 30% and reducing operating costs by $2M annually. Standardized processes for economic loss claims, restructuring operations to improve processing rates by 34% and reduce error rates by 21%.

Industry Lead, Consulting Operations at AON

Led survey operations delivery with a revenue impact of $20M by directing a team of 11 associates; responsible for risk identification, client management, compliance, documentation and subject matter expertise. Redesigned the US compensation survey, increasing participation by 20% and revenues by $1M.

Sr. Analyst, Consulting Operations at AON

Led a team of 5 in delivering a compensation-related report, including scope planning, cost/time estimates, mentoring and final review.