Banafsheh Abasian Matlock
A highly organised and proactive individual with proven administrative support and operations management experience, eager to apply my skills to a dynamic administrative role.
About
A highly organised and proactive individual with proven administrative support and operations management
experience, eager to apply my skills to a dynamic administrative role. I consistently demonstrate high standards,
excellent communication, and a strong ability to take initiative and prioritise daily tasks. My background
includes effectively managing schedules, coordinating communications, and maintaining meticulous
organisation, making me adept at handling multiple responsibilities and meeting deadlines. I am proficient in
Microsoft Office Suite and committed to providing reliable ad hoc support, ensuring smooth office operations.
- 10 years' experience
- Joined January 2026
Industry experience
- Professional Services
- Software & Internet
- Education
More experts in Birmingham, United Kingdom
Work experience
Provided comprehensive administrative support, maintained high standards across tasks, managed and coordinated correspondence, and maintained filing systems per office protocol. Updated and managed client information in CRM and extensively used Microsoft Office for document creation, data management, and scheduling.
Monitored customer satisfaction, addressed concerns, and implemented improvements to enhance the customer experience. Managed inventory levels, tracked stock movements, and collaborated with departments to ensure smooth coordination of operational activities.
Processed and fulfilled customer orders via phone, email, and web-based systems. Prepared shipments with proper packaging and labeling, coordinated with carriers to schedule pickups and track shipments. Monitored inventory, assisted customers with orders, returns, exchanges, and updated account information. Analyzed fulfillment data to identify trends and opportunities for process improvement.
Education
Certifications and awards
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