I am a dedicated digital assistant and customer relations professional with extensive experience in call centers, microfinance, and remote digital assistance. I enjoy engaging with clients and helping them navigate through their inquiries. With a keen ability to manage social media and digital strategies, I aim to enhance client satisfaction and foster positive relationships.…

HOUNLÉDÉ SÈTONDJI LIMONNE

I am a dedicated digital assistant and customer relations professional with extensive experience in call centers, microfinance, and remote digital assistance. I enjoy engaging with clients and helping them navigate through their inquiries. With a keen ability to manage social media and digital strategies, I aim to enhance client satisfaction and foster positive relationships.…

Available to hire

I am a dedicated digital assistant and customer relations professional with extensive experience in call centers, microfinance, and remote digital assistance. I enjoy engaging with clients and helping them navigate through their inquiries. With a keen ability to manage social media and digital strategies, I aim to enhance client satisfaction and foster positive relationships.

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Work Experience

Conseiller Relation Clientèle à Distance at MEDIA CONTACT BÉNIN – Centre de Contact (MTN Bénin)
December 1, 2018 - Present
Responsible for receiving and processing calls on the MTN Bénin hotline, handling customer queries and complaints, and contributing to subscriber satisfaction and loyalty.
Assistant Digital (Freelance) at Particulier français
September 1, 2021 - February 28, 2023
Provided assistance via Telegram to guide users on products and services, helped configure digital services and managed communication between the client and the service platform.
Agent de Crédit / Apporteur d’Affaires at Mutuelle COJL-Bénin – Microfinance
October 1, 2017 - September 30, 2018
Focused on prospecting and researching new memberships, assembling and monitoring credit files, and developing a client portfolio.
Assistant Agents de Crédit & Agent Administratif Local at APHEDD FINANCE – Microfinance
June 1, 2016 - November 30, 2016
Involved in establishing credit files, data entry, weekly activity report preparation, and interdepartmental file transfers.

Education

Licence Professionnelle en Comptabilité, Audit et Contrôle de Gestion at Faculté des Sciences Économiques et de Gestion (FASEG) – Université d’Abomey-Calavi
January 1, 2016 - December 31, 2016
Baccalauréat at Lycée Technique Coulibaly de Cotonou
January 1, 2012 - December 31, 2012

Qualifications

Brevet d’Études du Premier Cycle (BEPC)
January 1, 2008 - December 31, 2008
Certificat d’Études Primaires (CEP)
January 1, 2004 - December 31, 2004
Formation en Community Management
January 1, 2023 - January 24, 2026
Formation en Réseaux Sociaux & Stratégie Digitale
January 1, 2023 - January 24, 2026
Formation en Opération de Saisie & Internet
March 1, 2013 - June 30, 2013

Industry Experience

Financial Services, Telecommunications

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