Available to hire
I am a senior business administration professional with extensive experience across corporate governance, financial services, and international operations. I have served on corporate boards and led initiatives in administration, client retention, and operations management, always with a focus on planning, organizational excellence, and clear communication.
I pride myself on building strong relationships with suppliers and service providers, driving value for clients and the business alike, and continually expanding product and brand knowledge to educate and empower stakeholders.
Experience Level
Language
German
Fluent
English
Fluent
French
Fluent
Italian
Fluent
Spanish; Castilian
Intermediate
Maltese
Fluent
Work Experience
VIP Account Manager - German, French, Italian Speaking at Roksol Ltd
October 1, 2022 - November 30, 2024Managing a portfolio of high value player accounts to retain or increase spend; monitoring and analysing player activity to identify drops and spikes; scheduling contacts and promotions for client retention, growth and reactivation; monitoring portfolio performance and KPIs; handling escalations via phone and email (including account closures, responsible gaming, SOW/SOF, technical issues, bonuses and payments); increasing product and brand knowledge and educating clients on new features to maximise value.
Senior Legal & Corporate Admin at Zedra Malta Corporate Services Ltd. (formerly Quaestum Corporate Services Ltd)
February 1, 2015 - February 28, 2021Developed operations and HR for a local boutique firm enabling its takeover by an international group; managed internal payroll, recruitment and staff training; contributed to board meetings, approved financial statements and drafted business agreements; acted as Company Secretary for client companies, fielded board minutes and statutory filings; managed onboarding, incorporations, voluntary liquidations, yacht registrations, transfer of ownerships, yacht leasing, crew administration, invoicing, debt collection and share transfers; maintained relationships with international high-net-worth clients ensuring 100% business retention; identified and developed new business opportunities.
PA to Director at EJZ Comprehensive Business Services Ltd. / Malta
May 1, 2013 - February 28, 2015Provided administrative support and deputised for the director; managed and optimised office operations for efficiency; organised travel and accommodation; compiled time management reports and handled business intelligence; edited and translated website content and external communications; conducted background research on new clients and handled client queries as a point of contact for external stakeholders; responsible for invoicing and petty cash.
Administration Executive at Sense of Nature Ltd. / Malta
February 1, 2012 - May 31, 2013Collaborated across departments during startup phase; drafted and implemented standard operating procedures to streamline operations; managed international logistics and supported CFO with reconciliations, daily cash transactions, invoicing and financial reporting; supported Marketing with content creation, translations, branding and advertising projects.
Back-office Operations Executive & Sales Support Officer at RTFX Ltd. / Malta
July 1, 2009 - July 31, 2011Represented the company at international events; generated qualified leads and transitioned them to real accounts; managed due diligence for forex account openings; refined back-office procedures; planned meetings and events; arranged VIP travel; translated documentation and marketing material; supported English, German, French and Italian markets; maintained client database and produced daily stock market briefings.
Education
Advanced High School at Switzerland
January 1, 1999 - December 31, 2001Higher Business Economic School at Switzerland
January 1, 2004 - December 31, 2005Diploma at Malta International Training Centre
January 1, 2010 - December 31, 2012Business Economic Diploma at LEAD Training Services, Malta
January 1, 2017 - December 31, 2017Business Economic Diploma at LEAD Training Services, Malta
January 1, 2017 - December 31, 2017Advanced High School at Advanced High School
January 1, 1999 - January 1, 2001Business Economic School at Business Economic School, Switzerland
January 1, 2002 - January 1, 2004Higher Business Economic School at Higher Business Economic School, Switzerland
January 1, 2004 - January 1, 2005Diploma / Courses at Malta International Training Centre, Malta
January 1, 2010 - January 1, 2012Business Economic Diploma at LEAD Training Services, Malta
January 1, 2017 - January 1, 2017Qualifications
Business Economic Diploma
January 11, 2030 - January 25, 2026Tied Insurance Intermediary (TII)
January 11, 2030 - January 25, 2026Payroll and Employment Administration
January 11, 2030 - January 25, 2026FCE (First Certificate English)
January 11, 2030 - January 25, 2026Delf 3
January 11, 2030 - January 25, 2026Delf 4
January 11, 2030 - January 25, 2026CPD Certificates: Company Law, AML/CFT procedures, Duties of Directors, Taxation, VAT
January 11, 2030 - January 25, 2026Diploma
January 1, 2010 - December 31, 2012Business Economic Diploma
January 1, 2017 - January 1, 2017Tied Insurance Intermediary (TII)
January 1, 2017 - January 1, 2017Payroll and Employment Administration
January 1, 2017 - January 1, 2017FCE (First Certificate English)
January 1, 2017 - January 1, 2017Delf 3 (diplôme en langue française)
January 1, 2017 - January 1, 2017Delf 4 (diplôme en langue française)
January 1, 2017 - January 1, 2017Certificates of Attendance in CPD courses
January 1, 2017 - January 1, 2017Tied Insurance Intermediary (TII)
January 1, 2017 - January 1, 2017Payroll and Employment Administration
January 1, 2017 - January 1, 2017FCE (First Certificate English)
January 1, 2017 - January 1, 2017Delf 3 (diplôme en langue française)
January 1, 2017 - January 1, 2017Delf 4 (diplôme en langue française)
January 1, 2017 - January 1, 2017CPD Courses: Company Law
January 1, 2017 - January 1, 2017AML/CFT procedures
January 1, 2017 - January 1, 2017Duties of Directors
January 1, 2017 - January 1, 2017Taxation
January 1, 2017 - January 1, 2017VAT
January 1, 2017 - January 1, 2017Industry Experience
Financial Services, Professional Services, Other
Experience Level
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