Ruban M S
I am a results-driven operations leader with 15+ years of experience in customer service, operations management, and compliance within the retail banking domain.
About
I am a results-driven operations leader with 15+ years of experience in customer service, operations management, and compliance within the retail banking domain. I have led large teams and complex processes, delivering efficiency, accuracy, and regulatory adherence across multiple mortgage and banking operations.
I excel at building capable teams, optimizing staffing and workflows, and driving data-driven process improvements while maintaining a strong focus on client satisfaction and risk management.
- 16 years' experience
- Joined January 2026
Languages
- EnglishFluent
- HindiAdvanced
- TamilAdvanced
- MalayalamAdvanced
Industry experience
- Financial Services
- Retail
- Professional Services
- Software & Internet
- Other
Work experience· 6 roles
Led an operations team of 40+ associates, ensuring smooth process execution, client satisfaction, and regulatory compliance; developed staffing plans to optimize resource allocation and meet SLAs.
Supported operations and customer service functions; oversaw staffing, workflow optimization, and adherence to client SLAs to drive efficiency and service quality.
Managed foreclosure timeline and property preservation operations; coordinated cross-functional teams to ensure compliance and timely processing.
Education
Certifications and awards
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