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I am a results-driven operations leader with 15+ years of experience in customer service, operations management, and compliance within the retail banking domain. I have led large teams and complex processes, delivering efficiency, accuracy, and regulatory adherence across multiple mortgage and banking operations. I excel at building capable teams, optimizing staffing and workflows, and driving data-driven process improvements while maintaining a strong focus on client satisfaction and risk management.…I am a results-driven operations leader with 15+ years of experience in customer service, operations management, and compliance within the retail banking domain. I have led large teams and complex processes, delivering efficiency, accuracy, and regulatory adherence across multiple mortgage and banking operations. I excel at building capable teams, optimizing staffing and workflows, and driving data-driven process improvements while maintaining a strong focus on client satisfaction and risk management.

Ruban M S

Project Manager, Production Manager, Production Coordinator, +1

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I am a results-driven operations leader with 15+ years of experience in customer service, operations management, and compliance within the retail banking domain. I have led large teams and complex processes, delivering efficiency, accuracy, and regulatory adherence across multiple mortgage and banking operations. I excel at building capable teams, optimizing staffing and workflows, and driving data-driven process improvements while maintaining a strong focus on client satisfaction and risk management.…I am a results-driven operations leader with 15+ years of experience in customer service, operations management, and compliance within the retail banking domain. I have led large teams and complex processes, delivering efficiency, accuracy, and regulatory adherence across multiple mortgage and banking operations. I excel at building capable teams, optimizing staffing and workflows, and driving data-driven process improvements while maintaining a strong focus on client satisfaction and risk management.

Available to hire

I am a results-driven operations leader with 15+ years of experience in customer service, operations management, and compliance within the retail banking domain. I have led large teams and complex processes, delivering efficiency, accuracy, and regulatory adherence across multiple mortgage and banking operations.

I excel at building capable teams, optimizing staffing and workflows, and driving data-driven process improvements while maintaining a strong focus on client satisfaction and risk management.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Hindi

Advanced

Tamil

Advanced

Malayalam

Advanced

Work Experience

Operations Manager at Wells Fargo

November 1, 2022 - Present

Led an operations team of 40+ associates, ensuring smooth process execution, client satisfaction, and regulatory compliance; developed staffing plans to optimize resource allocation and meet SLAs.

Assistant Manager at Archwell

June 1, 2022 - November 1, 2022

Supported operations and customer service functions; oversaw staffing, workflow optimization, and adherence to client SLAs to drive efficiency and service quality.

Assistant Manager - Foreclosure Timeline & Property Preservation at Mr. Cooper

January 1, 2022 - June 1, 2022

Managed foreclosure timeline and property preservation operations; coordinated cross-functional teams to ensure compliance and timely processing.

Assistant Manager - Property Preservation at Xome India Private Ltd.

January 1, 2019 - December 1, 2021

Directed property preservation operations, established standards, and supervised 60+ FTEs to ensure accuracy and regulatory compliance.

Team Leader - Bankruptcy at Tata Consultancy Services

October 1, 2011 - January 1, 2019

First Legal Auditor; reviewed initial foreclosure documents and audited legal documents per state requirements to ensure compliance with regulations.

Business Trainer at Firstsource Solutions Limited

July 1, 2010 - July 1, 2011

Trained employees on process, performance expectations, and client service standards to drive service excellence and operational efficiency.