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I am Mihaela-Oana Robu, a results-oriented Service Desk and Customer Support professional with extensive experience in bilingual German–English environments. I excel at technical troubleshooting, clear client communication, and coordinating cross-country service transitions. I have a proven track record of guiding knowledge transfer and ensuring operational continuity, and I thrive in collaborative IT settings. I am fluent in English, German, and Spanish, with beginner skills in Italian and French. I am continually expanding my cybersecurity and ITIL knowledge to stay ahead in fast-moving support roles, and I enjoy mentoring teammates to boost overall performance.…I am Mihaela-Oana Robu, a results-oriented Service Desk and Customer Support professional with extensive experience in bilingual German–English environments. I excel at technical troubleshooting, clear client communication, and coordinating cross-country service transitions. I have a proven track record of guiding knowledge transfer and ensuring operational continuity, and I thrive in collaborative IT settings. I am fluent in English, German, and Spanish, with beginner skills in Italian and French. I am continually expanding my cybersecurity and ITIL knowledge to stay ahead in fast-moving support roles, and I enjoy mentoring teammates to boost overall performance.

Mihaela-Oana Robu

Content Creator, Web Designer, Brand Designer, +6

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I am Mihaela-Oana Robu, a results-oriented Service Desk and Customer Support professional with extensive experience in bilingual German–English environments. I excel at technical troubleshooting, clear client communication, and coordinating cross-country service transitions. I have a proven track record of guiding knowledge transfer and ensuring operational continuity, and I thrive in collaborative IT settings. I am fluent in English, German, and Spanish, with beginner skills in Italian and French. I am continually expanding my cybersecurity and ITIL knowledge to stay ahead in fast-moving support roles, and I enjoy mentoring teammates to boost overall performance.…I am Mihaela-Oana Robu, a results-oriented Service Desk and Customer Support professional with extensive experience in bilingual German–English environments. I excel at technical troubleshooting, clear client communication, and coordinating cross-country service transitions. I have a proven track record of guiding knowledge transfer and ensuring operational continuity, and I thrive in collaborative IT settings. I am fluent in English, German, and Spanish, with beginner skills in Italian and French. I am continually expanding my cybersecurity and ITIL knowledge to stay ahead in fast-moving support roles, and I enjoy mentoring teammates to boost overall performance.

Available to hire

I am Mihaela-Oana Robu, a results-oriented Service Desk and Customer Support professional with extensive experience in bilingual German–English environments. I excel at technical troubleshooting, clear client communication, and coordinating cross-country service transitions. I have a proven track record of guiding knowledge transfer and ensuring operational continuity, and I thrive in collaborative IT settings.

I am fluent in English, German, and Spanish, with beginner skills in Italian and French. I am continually expanding my cybersecurity and ITIL knowledge to stay ahead in fast-moving support roles, and I enjoy mentoring teammates to boost overall performance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Romanian, Moldavian, Moldovan

Fluent

English

Fluent

German

Fluent

Spanish; Castilian

Fluent

Italian

Beginner

French

Beginner

Work Experience

Service Desk Agent (German–English) at Wipro

June 1, 2017 - Present

Managed customer support inquiries in German and English via chat, email, and phone. Used CRM, Genesys (telephony), and ServiceNow (SNOW) to manage interactions and technical tickets. Led the transition of information and processes between Germany and Romania during the service desk takeover, ensuring seamless knowledge transfer and operational continuity. Trained and supported new team members, improving overall team efficiency. Collaborated with IT teams to troubleshoot complex issues and improve service levels.

Service Desk Agent (German–English–Romanian) at OMV Petrom

February 1, 2016 - June 1, 2017

Assisted employees worldwide via phone, email, and remote sessions. Solved IT-related incidents (1st-level support) using BMC Remedy. Guided users through troubleshooting steps and ensured issue resolution. Delivered consistent, high-quality customer service and communication.

Sales Advisor at C&A Store, Frankfurt

June 1, 2014 - February 1, 2015

Managed customer queries and complaints, ensuring timely resolutions. Maintained an organized sales area to improve customer satisfaction. Advised customers on product selection and processed transactions accurately.

Housekeeping Checker at Jumeirah Hotel, Frankfurt

March 1, 2012 - June 1, 2015

Supervised and trained housekeeping staff to maintain high service standards. Coordinated with management to address guest requests and ensure satisfaction. Ensured hygiene and safety compliance across all rooms and facilities.

Service Desk Agent (German–English) at Wipro, Bucharest

June 1, 2017 - Present

Managed customer support inquiries in German and English via chat, email, and phone. Used CRM, Genesys (telephony), and ServiceNow (SNOW) to manage customer interactions and technical tickets. Led cross-country knowledge transfer during the service desk takeover between Germany and Romania. Trained and supported new team members, improving efficiency. Collaborated with IT teams to troubleshoot complex issues and improve service levels.

Service Desk Agent (German–English–Romanian) at OMV Petrom, Bucharest

February 1, 2016 - June 1, 2017

Provided 1st-level IT support to employees worldwide via phone, email, and remote sessions. Resolved incidents using BMC Remedy; guided users through troubleshooting steps and ensured issue resolution. Delivered consistent, high-quality customer service and communication.