Hi, I'm Anthony Burgos. I am Azure-certified and specialize in Microsoft Entra, Office 365, and Microsoft admin management. I have seven years of experience across multiple IT support tiers, and I'm skilled at translating complex technical concepts into clear guidance for non-technical users. I've led technical teams, managed relationships with end users and organizations, and kept project schedules on track. I've driven software deployment campaigns for 100+ workstations, implemented server storage audits, and created documentation to standardize processes across multiple customers. I pride myself on delivering high customer satisfaction, reflected in a 98% satisfaction rating from user reviews.

Anthony Burgos

Hi, I'm Anthony Burgos. I am Azure-certified and specialize in Microsoft Entra, Office 365, and Microsoft admin management. I have seven years of experience across multiple IT support tiers, and I'm skilled at translating complex technical concepts into clear guidance for non-technical users. I've led technical teams, managed relationships with end users and organizations, and kept project schedules on track. I've driven software deployment campaigns for 100+ workstations, implemented server storage audits, and created documentation to standardize processes across multiple customers. I pride myself on delivering high customer satisfaction, reflected in a 98% satisfaction rating from user reviews.

Available to hire

Hi, I’m Anthony Burgos. I am Azure-certified and specialize in Microsoft Entra, Office 365, and Microsoft admin management. I have seven years of experience across multiple IT support tiers, and I’m skilled at translating complex technical concepts into clear guidance for non-technical users.

I’ve led technical teams, managed relationships with end users and organizations, and kept project schedules on track. I’ve driven software deployment campaigns for 100+ workstations, implemented server storage audits, and created documentation to standardize processes across multiple customers. I pride myself on delivering high customer satisfaction, reflected in a 98% satisfaction rating from user reviews.

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Experience Level

Expert
Expert
Intermediate
Intermediate

Work Experience

IT Admin – Tier 2 at Iserv Managed Services Provider
October 1, 2022 - Present
Lead a team of 6 to manage the IT needs of our customers. Implemented a server storage audit schedule. Created and refined the New Hire/Termination process. Onsite hardware repair and printer troubleshooting. Documented standardized processes across multiple customers. Tracked network status using Meraki and Unifi; performed line tests and firewall troubleshooting. Recovered deleted files using Azure Backup File Recovery.
Technical Support at Full Sail University
January 1, 2021 - October 1, 2022
Worked directly with students to troubleshoot and repair software and hardware issues. Managed hardware deployments for students. Repaired classroom equipment including computers, projectors, workstations, and printers.
Technical Specialist at Geek Squad
January 1, 2019 - January 1, 2021
Provided technical support and hardware/software repairs; supported students with technology; managed tools and equipment for deployments.

Education

Add your educational history here.

Qualifications

Azure Certification
January 11, 2030 - January 25, 2026

Industry Experience

Computers & Electronics, Software & Internet, Professional Services, Education