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I'm Asit Kumar, PMP, CSM, with 15 years of experience in IT project management focusing on delivery, coordination, communication, governance and stakeholder management using Waterfall and Agile methods. I have led end-to-end IT programs across telecom, networking, security, healthcare, insurance, finance, banking, retail, omni-channel contact centers, CCaaS, SaaS, IaaS, and automation including BOT and RPA. I excel at stabilizing chaos, driving clarity, and owning programs from requirements through deployment and operations. I communicate effectively with clients, executives, tech teams, and vendors, and I bring a command presence on high-stakes calls. I hold a BE in Telecommunications, PMP, and CSM, and I’m expanding into Generative AI and related cloud, virtualization, and security initiatives.…I'm Asit Kumar, PMP, CSM, with 15 years of experience in IT project management focusing on delivery, coordination, communication, governance and stakeholder management using Waterfall and Agile methods. I have led end-to-end IT programs across telecom, networking, security, healthcare, insurance, finance, banking, retail, omni-channel contact centers, CCaaS, SaaS, IaaS, and automation including BOT and RPA. I excel at stabilizing chaos, driving clarity, and owning programs from requirements through deployment and operations. I communicate effectively with clients, executives, tech teams, and vendors, and I bring a command presence on high-stakes calls. I hold a BE in Telecommunications, PMP, and CSM, and I’m expanding into Generative AI and related cloud, virtualization, and security initiatives.

Asit Kumar

Project Manager, Product Designer, App Designer, +1

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I'm Asit Kumar, PMP, CSM, with 15 years of experience in IT project management focusing on delivery, coordination, communication, governance and stakeholder management using Waterfall and Agile methods. I have led end-to-end IT programs across telecom, networking, security, healthcare, insurance, finance, banking, retail, omni-channel contact centers, CCaaS, SaaS, IaaS, and automation including BOT and RPA. I excel at stabilizing chaos, driving clarity, and owning programs from requirements through deployment and operations. I communicate effectively with clients, executives, tech teams, and vendors, and I bring a command presence on high-stakes calls. I hold a BE in Telecommunications, PMP, and CSM, and I’m expanding into Generative AI and related cloud, virtualization, and security initiatives.…I'm Asit Kumar, PMP, CSM, with 15 years of experience in IT project management focusing on delivery, coordination, communication, governance and stakeholder management using Waterfall and Agile methods. I have led end-to-end IT programs across telecom, networking, security, healthcare, insurance, finance, banking, retail, omni-channel contact centers, CCaaS, SaaS, IaaS, and automation including BOT and RPA. I excel at stabilizing chaos, driving clarity, and owning programs from requirements through deployment and operations. I communicate effectively with clients, executives, tech teams, and vendors, and I bring a command presence on high-stakes calls. I hold a BE in Telecommunications, PMP, and CSM, and I’m expanding into Generative AI and related cloud, virtualization, and security initiatives.

Available to hire

I’m Asit Kumar, PMP, CSM, with 15 years of experience in IT project management focusing on delivery, coordination, communication, governance and stakeholder management using Waterfall and Agile methods. I have led end-to-end IT programs across telecom, networking, security, healthcare, insurance, finance, banking, retail, omni-channel contact centers, CCaaS, SaaS, IaaS, and automation including BOT and RPA.

I excel at stabilizing chaos, driving clarity, and owning programs from requirements through deployment and operations. I communicate effectively with clients, executives, tech teams, and vendors, and I bring a command presence on high-stakes calls. I hold a BE in Telecommunications, PMP, and CSM, and I’m expanding into Generative AI and related cloud, virtualization, and security initiatives.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

IT Project Manager at Teleperformance, USA

July 1, 2015 - Present

Led deployment of omni-channel customer care centers for Fortune 500 clients using cloud voice technologies (AWS, Azure, Google Cloud) and CCaaS platforms (Genesys, Avaya, Five9). Coordinated client IT and internal IT teams to manage networking (VPN/MPLS, DHCP) and telecom (SS7, VoIP, TCP/IP). Implemented security controls (TLS/SSL, encryption, PCI-DSS, SOC2, HIPAA, GDPR) and governance. Collaborated with software development teams using Python, Java, JavaScript, HTML, CSS, XML, .NET; provided regular executive status updates and delivered projects on time and within scope.

Global IT Program Manager, Product Manager, Solution Architect at Teleperformance, USA

January 1, 2020 - Present

Leading global IT transformation programs, including BOT & RPA, Big Data Analytics and AI initiatives; virtualization, cloud services (SaaS, PaaS, IaaS), CCaaS, omni-channel technology, and secure enablement for WAH workforce. Architecting and deploying IT-enabled tools; overseeing cross-functional teams across sales, design, development, QA, deployment and operations.

IT Project Manager, Technical Program Manager, Key Accounts Manager at Redknee Technologies, India (formerly Nokia Siemens Networks and now Optiva)

January 1, 2011 - March 31, 2015

Deployment of 4G & 5G PAN-India online GSM voice services and IN data charging; real-time Rating Engine (Charge@Once) and Mediate Engine; worked with IP Packet Core, 3GPP Diameter, DCCA, Gx/Gy; interfaced with Ericsson, Cisco, NSN; handled protocols (MAP, SMPP, CORBA, SOAP, SNMP) and OSS/BSS; managed cross-functional teams and customer accounts.

IT Project Manager, Deployment Manager, Head of Data Migration, Client Services at Nokia Siemens Networks, India

January 1, 2008 - December 31, 2010

Deployment of mobile prepaid service for Vodafone, Airtel, T-Mobile, A1, Maxis; data migration; OSS/BSS integration; involved with IN, signaling protocols; managed customers across India; cross-functional vendor interactions.

Onsite Consultant for E2E Integration, Verification, Validation and OSS at BT India (deputed by Siemens India)

January 1, 2006 - November 30, 2007

Replaced BT's PSTN and Broadband network with IP-based Ethernet Private Circuits; migrated subscriber data; verified low/high bandwidth services; integrated MSAN, MPLS-based metro & core nodes, edge routers, IN, call servers, media gateways; conducted testing and validation.

Software Engineer, Module Tester, Integration Engineer at Siemens India

April 1, 2001 - December 31, 2003

Development of Switch Commander and Net Manager for PSTN & GSM; NMS development; FCAPS; tested heterogeneous NMS; worked with SNMP, CORBA, C++, Java; Unix/Windows.