Valery Castro G.
I am a results-driven professional with an MBA and a diverse background in administrative support, logistics, and client relations across Latin America.
About
I am a results-driven professional with an MBA and a diverse background in administrative support, logistics, and client relations across Latin America. Highly adaptable, I excel in managing schedules, coordinating projects, and ensuring smooth communication between stakeholders.
I am passionate about marketing and eager to apply my business knowledge to support brand growth, digital initiatives, and customer engagement. I thrive in flexible, remote roles that leverage my organizational skills, creativity, and strategic thinking. I am proactive, resourceful, and committed to delivering excellence in fast-paced environments.
- 13 years' experience
- Joined January 2026
Languages
- Spanish; CastilianFluent
- EnglishAdvanced
- DutchBeginner
Industry experience
- Travel & Hospitality
- Retail
- Professional Services
- Media & Entertainment
- Other
Work experience· 7 roles
DCR customer service: Refund processing, reservation verification, complaint management, claim follow-up, case escalation; Customer communication (Email/Zendesk); Delivery coordination; Adjustments in Silverrail; Reporting/ Dashboard; Payment validation in Adyen. Travel & Quality Verification: product checks; platform performance; real-time service monitoring; feedback for improvement; customer experience; process optimization; reporting; stakeholder communication; on-site verification; operational efficiency. Fulfilment: refunds, email handling, deliveries; reservation refunds; EDM system; Silverrail; Dashboard; Adyen; Zendesk.
Opened and closed the store; managed client interactions; email and deliveries; meetings; register; office supplies.
Trained junior staff; visual merchandiser; open store; client assistance; register.
Education· 5
Certifications and awards
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