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I am a results-driven professional with an MBA and a diverse background in administrative support, logistics, and client relations across Latin America. Highly adaptable, I excel in managing schedules, coordinating projects, and ensuring smooth communication between stakeholders. I am passionate about marketing and eager to apply my business knowledge to support brand growth, digital initiatives, and customer engagement. I thrive in flexible, remote roles that leverage my organizational skills, creativity, and strategic thinking. I am proactive, resourceful, and committed to delivering excellence in fast-paced environments.…I am a results-driven professional with an MBA and a diverse background in administrative support, logistics, and client relations across Latin America. Highly adaptable, I excel in managing schedules, coordinating projects, and ensuring smooth communication between stakeholders. I am passionate about marketing and eager to apply my business knowledge to support brand growth, digital initiatives, and customer engagement. I thrive in flexible, remote roles that leverage my organizational skills, creativity, and strategic thinking. I am proactive, resourceful, and committed to delivering excellence in fast-paced environments.

Valery Castro G.

Project Manager, Content Producer, Marketing Strategist, +2

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I am a results-driven professional with an MBA and a diverse background in administrative support, logistics, and client relations across Latin America. Highly adaptable, I excel in managing schedules, coordinating projects, and ensuring smooth communication between stakeholders. I am passionate about marketing and eager to apply my business knowledge to support brand growth, digital initiatives, and customer engagement. I thrive in flexible, remote roles that leverage my organizational skills, creativity, and strategic thinking. I am proactive, resourceful, and committed to delivering excellence in fast-paced environments.…I am a results-driven professional with an MBA and a diverse background in administrative support, logistics, and client relations across Latin America. Highly adaptable, I excel in managing schedules, coordinating projects, and ensuring smooth communication between stakeholders. I am passionate about marketing and eager to apply my business knowledge to support brand growth, digital initiatives, and customer engagement. I thrive in flexible, remote roles that leverage my organizational skills, creativity, and strategic thinking. I am proactive, resourceful, and committed to delivering excellence in fast-paced environments.

Available to hire

I am a results-driven professional with an MBA and a diverse background in administrative support, logistics, and client relations across Latin America. Highly adaptable, I excel in managing schedules, coordinating projects, and ensuring smooth communication between stakeholders.

I am passionate about marketing and eager to apply my business knowledge to support brand growth, digital initiatives, and customer engagement. I thrive in flexible, remote roles that leverage my organizational skills, creativity, and strategic thinking. I am proactive, resourceful, and committed to delivering excellence in fast-paced environments.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Dutch

Beginner

Work Experience

Customer Service / Travel & Fulfillment Specialist at Eurail

January 1, 2022 - Present

DCR customer service: Refund processing, reservation verification, complaint management, claim follow-up, case escalation; Customer communication (Email/Zendesk); Delivery coordination; Adjustments in Silverrail; Reporting/ Dashboard; Payment validation in Adyen. Travel & Quality Verification: product checks; platform performance; real-time service monitoring; feedback for improvement; customer experience; process optimization; reporting; stakeholder communication; on-site verification; operational efficiency. Fulfilment: refunds, email handling, deliveries; reservation refunds; EDM system; Silverrail; Dashboard; Adyen; Zendesk.

Store Supervisor at Luxottica - Ray Ban, Utrecht

January 1, 2020 - December 31, 2022

Opened and closed the store; managed client interactions; email and deliveries; meetings; register; office supplies.

Shop Assistant at Mango (Leidsche Rijn, Netherlands)

January 1, 2019 - December 31, 2020

Trained junior staff; visual merchandiser; open store; client assistance; register.

Shop Assistant at Mango Man, Utrecht, Netherlands

January 1, 2018 - December 31, 2019

Open store; client assistance; trained junior staff; visual merchandiser; process and back stock shipment.

Executive Assistant at Mitsubishi Venezolana, Caracas

January 1, 2015 - December 31, 2017

Manage General Manager’s calendar; phone calls assistance; coordinate travel and arrangements for visitors and national staff; meeting schedule; office supplies management; carry out administrative processes; event planning; meeting minutes; support commercial departments.

Call Center Operator at Banco de Venezuela, Caracas

January 1, 2014 - December 31, 2015

Credit cards customer support; fraud detection; application verification; monitor ATM cash.

Analyst at MYF Soluciones Integrales, Caracas

January 1, 2013 - December 31, 2014

Sales; data analysis; client service.