Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I'm Juan Diego Rojas Ocampo, a Foreign Languages student at Universidad Católica Luis Amigó, currently in my final semester and focused on English. I enjoy turning complex concepts into clear, actionable learning experiences and I take pride in helping others grow. My professional experience includes teaching English and working in bilingual customer service in the durable medical equipment (DME) sector. I have led teams, monitored KPIs, collected data, and trained new members to boost performance. I value clear communication in both English and Spanish, continuous improvement, and adapting to different environments to make a positive impact on people and results.…Hi, I'm Juan Diego Rojas Ocampo, a Foreign Languages student at Universidad Católica Luis Amigó, currently in my final semester and focused on English. I enjoy turning complex concepts into clear, actionable learning experiences and I take pride in helping others grow. My professional experience includes teaching English and working in bilingual customer service in the durable medical equipment (DME) sector. I have led teams, monitored KPIs, collected data, and trained new members to boost performance. I value clear communication in both English and Spanish, continuous improvement, and adapting to different environments to make a positive impact on people and results.

Juan Diego Rojas Ocampo

Presenter, Production Assistant, Media Coordinator, +5





Hi, I'm Juan Diego Rojas Ocampo, a Foreign Languages student at Universidad Católica Luis Amigó, currently in my final semester and focused on English. I enjoy turning complex concepts into clear, actionable learning experiences and I take pride in helping others grow. My professional experience includes teaching English and working in bilingual customer service in the durable medical equipment (DME) sector. I have led teams, monitored KPIs, collected data, and trained new members to boost performance. I value clear communication in both English and Spanish, continuous improvement, and adapting to different environments to make a positive impact on people and results.…Hi, I'm Juan Diego Rojas Ocampo, a Foreign Languages student at Universidad Católica Luis Amigó, currently in my final semester and focused on English. I enjoy turning complex concepts into clear, actionable learning experiences and I take pride in helping others grow. My professional experience includes teaching English and working in bilingual customer service in the durable medical equipment (DME) sector. I have led teams, monitored KPIs, collected data, and trained new members to boost performance. I value clear communication in both English and Spanish, continuous improvement, and adapting to different environments to make a positive impact on people and results.

Available to hire

Hi, I’m Juan Diego Rojas Ocampo, a Foreign Languages student at Universidad Católica Luis Amigó, currently in my final semester and focused on English. I enjoy turning complex concepts into clear, actionable learning experiences and I take pride in helping others grow.

My professional experience includes teaching English and working in bilingual customer service in the durable medical equipment (DME) sector. I have led teams, monitored KPIs, collected data, and trained new members to boost performance. I value clear communication in both English and Spanish, continuous improvement, and adapting to different environments to make a positive impact on people and results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Customer Service Agent (Intake Department) at BYB Holding SAS

June 26, 2023 - November 10, 2024

Developed reports on customer service metrics; led team leadership initiatives; created and implemented strategies for KPI development; provided brief training to agents to enhance performance and efficiency.

Back office agent (RCM specialist) at Health Prime Colombia

November 18, 2024 - Present

Manage the entire claims lifecycle, including submitting and following up on claims, handling denials and appeals, posting payments/denials/adjustments, and reconciling accounts. Verify patient insurance eligibility, obtain prior authorizations, and register patients; coordinate with patients as needed. Ensure HIPAA compliance, maintain accurate records, generate reports, and analyze data to identify trends and improve processes. Collaborate with coding, clinical, and front-office teams to resolve revenue cycle issues and support overall efficiency.