Juan Diego Rojas Ocampo
Hi, I'm Juan Diego Rojas Ocampo, a Foreign Languages student at Universidad Católica Luis Amigó, currently in my final semester and focused on English.
About
Hi, I’m Juan Diego Rojas Ocampo, a Foreign Languages student at Universidad Católica Luis Amigó, currently in my final semester and focused on English. I enjoy turning complex concepts into clear, actionable learning experiences and I take pride in helping others grow.
My professional experience includes teaching English and working in bilingual customer service in the durable medical equipment (DME) sector. I have led teams, monitored KPIs, collected data, and trained new members to boost performance. I value clear communication in both English and Spanish, continuous improvement, and adapting to different environments to make a positive impact on people and results.
- 3 years' experience
- Joined January 2026
Skills· 11
Languages
- Spanish; CastilianFluent
- EnglishAdvanced
Industry experience
- Healthcare
- Education
- Professional Services
- Software & Internet
- Media & Entertainment
Work experience
Manage the entire claims lifecycle, including submitting and following up on claims, handling denials and appeals, posting payments/denials/adjustments, and reconciling accounts. Verify patient insurance eligibility, obtain prior authorizations, and register patients; coordinate with patients as needed. Ensure HIPAA compliance, maintain accurate records, generate reports, and analyze data to identify trends and improve processes. Collaborate with coding, clinical, and front-office teams to resolve revenue cycle issues and support overall efficiency.
Developed reports on customer service metrics; led team leadership initiatives; created and implemented strategies for KPI development; provided brief training to agents to enhance performance and efficiency.
Education
Certifications and awards
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