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I am an operations and sales professional with over a decade of leadership experience in BPO, contact center operations, and marketing. I excel at building high-performing teams, optimizing processes, and delivering customer success across financial services, technology, and HR services. I thrive in cross-functional environments, drive continuous improvement, and enjoy solving complex operational challenges with a collaborative approach. Fluent in English and Greek with roots in Serbia, I combine hands-on delivery with strategic planning, stakeholder management, and a passion for learning. I’m motivated by building strong partnerships, coaching teams, and turning data into actionable improvements that boost productivity, engagement, and business impact.…I am an operations and sales professional with over a decade of leadership experience in BPO, contact center operations, and marketing. I excel at building high-performing teams, optimizing processes, and delivering customer success across financial services, technology, and HR services. I thrive in cross-functional environments, drive continuous improvement, and enjoy solving complex operational challenges with a collaborative approach. Fluent in English and Greek with roots in Serbia, I combine hands-on delivery with strategic planning, stakeholder management, and a passion for learning. I’m motivated by building strong partnerships, coaching teams, and turning data into actionable improvements that boost productivity, engagement, and business impact.

Ana Putnik

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I am an operations and sales professional with over a decade of leadership experience in BPO, contact center operations, and marketing. I excel at building high-performing teams, optimizing processes, and delivering customer success across financial services, technology, and HR services. I thrive in cross-functional environments, drive continuous improvement, and enjoy solving complex operational challenges with a collaborative approach. Fluent in English and Greek with roots in Serbia, I combine hands-on delivery with strategic planning, stakeholder management, and a passion for learning. I’m motivated by building strong partnerships, coaching teams, and turning data into actionable improvements that boost productivity, engagement, and business impact.…I am an operations and sales professional with over a decade of leadership experience in BPO, contact center operations, and marketing. I excel at building high-performing teams, optimizing processes, and delivering customer success across financial services, technology, and HR services. I thrive in cross-functional environments, drive continuous improvement, and enjoy solving complex operational challenges with a collaborative approach. Fluent in English and Greek with roots in Serbia, I combine hands-on delivery with strategic planning, stakeholder management, and a passion for learning. I’m motivated by building strong partnerships, coaching teams, and turning data into actionable improvements that boost productivity, engagement, and business impact.

Available to hire

I am an operations and sales professional with over a decade of leadership experience in BPO, contact center operations, and marketing. I excel at building high-performing teams, optimizing processes, and delivering customer success across financial services, technology, and HR services. I thrive in cross-functional environments, drive continuous improvement, and enjoy solving complex operational challenges with a collaborative approach.

Fluent in English and Greek with roots in Serbia, I combine hands-on delivery with strategic planning, stakeholder management, and a passion for learning. I’m motivated by building strong partnerships, coaching teams, and turning data into actionable improvements that boost productivity, engagement, and business impact.

Skills

Google Ads

CRM

Experience Level

Google Ads

Expert

CRM

Intermediate

Language

Serbian

Fluent

English

Fluent

Greek, Modern

Fluent

Work Experience

Operations Asst. Manager | RRP HTS CS Operations (JTI) at TP Greece

May 1, 2024 - Present

Oversee CS operations for JTI, aligning with corporate policies and driving performance improvements, stakeholder satisfaction, and cross-functional collaboration within the telecommunications and tobacco sectors.

Operations Asst. Manager | Banking CS Operations (N26) at TP Greece

March 1, 2023 - April 30, 2024

Direct banking CS operations, ensuring service level adherence, risk and compliance alignment, and optimization of processes to enhance customer experience and operational efficiency.

Operations Asst. Manager | Tech Sales CS Operations (Microsoft) at TP Greece

January 1, 2020 - February 28, 2023

Led tech sales CS operations, coordinating with cross-functional teams to meet performance metrics and drive customer success in a complex B2B environment.

Operations Asst. Manager at TP Greece

January 1, 2020 - Present

Lead and manage a team of Supervisors and Customer Experts, ensuring policy adherence, coordinating departmental activities, and driving quality and efficiency. Oversee staff performance, organize staff meetings, engage Vendor Leaders in Business Review meetings, collaborate with HR and support functions on recruitment, reporting, workforce scheduling, training, and quality compliance, while driving continuous improvements. Responsible for employee engagement programs and incentive schemes to boost motivation, retention, and cross-team collaboration.

Sales Manager | Tech Sales CS Operations (Microsoft) at TP Greece

March 1, 2019 - December 31, 2019

Directed sales team initiatives within Microsoft CS Operations, focusing on targets, performance management, and client satisfaction.

Sales Supervisor | Tech Sales CS Operations (Microsoft) at TP Greece

April 1, 2015 - February 28, 2019

Supervised sales activities within Microsoft CS Operations, driving team performance and customer outcomes.

Sales Specialist | Tech Sales CS Operations (Microsoft) at TP Greece

October 1, 2013 - March 31, 2015

Specialist support for tech sales operations, contributing to revenue growth and customer success initiatives.

Marketing PR & Sales Consultant at ICAP Group of Companies

March 1, 2010 - March 31, 2012

Led and coordinated marketing, advertising, PR campaigns; conducted market research; developed marketing and sales plans; managed client relationships and HR services offerings; oversaw recruitment for external projects.

Collection Manager at Cycle Credit (Debt Collections Outsourcing Services)

April 1, 2008 - February 28, 2010

Supervised collections operations, optimized processes, prepared management reports, and led HR initiatives to support talent development and client relationship management.

Journalist at RTV BK Telecom Television

March 1, 2005 - April 30, 2006

Produced, edited, and managed video content for a weekly talk show; covered events; conducted interviews and gathered statements to support engaging broadcast segments.

Radio Presenter at Venus Radio Station

February 1, 2005 - November 30, 2005

Researched, collected, and edited daily news content; presented on-air segments and coordinated with production teams for daily programming.

Dental Technician at Dental Clinic Majestic

September 1, 2004 - March 31, 2005

Constructed and prepared dental appliances in a high-volume lab; collaborated with clinicians to deliver customized prosthetics.