Francis Bentum

Provided friendly and efficient table service in a busy bar/restaurant; prepared and served food and beverages with licensing and safety standards; handled customer transactions; managed peak-time demand; collaborated with colleagues to ensure smooth daily operations; adapted to changing priorities and customer needs.

Processed retirement benefits, member onboarding, data updates and statements; managed a portfolio of business clients, converting enquiries into long-term service relationships; handled high volumes of inbound and outbound sales calls, identifying opportunities to upsell; ownership of sales conversations from enquiry to close; maintained accurate CRM records, quotes, and next actions; achieved daily and monthly sales targets; promoted to team lead due to strong performance and communication skills.

Conducted high-volume outbound sales calls to warm and cold business leads; qualified decision-makers and gathered key information to progress opportunities; booked appointments and converted interest into tangible sales outcomes; worked strict KPIs covering call volume, appointments, and conversions; demonstrated resilience, competitiveness, and consistency in a target-driven environment.