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I am a customer-focused Booking & Customer Service professional with experience in vehicle hire, logistics, contact centres, and care environments. I am highly organised, calm under pressure, and confident handling bookings, sensitive cases, and high-volume workloads. I am a strong communicator with attention to detail and IT skills. I excel at coordinating with insurers, suppliers, garages, and customers, ensuring accurate record keeping and timely documentation to meet deadlines. I thrive in fast-paced environments and am committed to delivering high-quality service.…I am a customer-focused Booking & Customer Service professional with experience in vehicle hire, logistics, contact centres, and care environments. I am highly organised, calm under pressure, and confident handling bookings, sensitive cases, and high-volume workloads. I am a strong communicator with attention to detail and IT skills. I excel at coordinating with insurers, suppliers, garages, and customers, ensuring accurate record keeping and timely documentation to meet deadlines. I thrive in fast-paced environments and am committed to delivering high-quality service.

Alexandra Robinson

Content Creator, Content Producer, Project Manager, +3

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I am a customer-focused Booking & Customer Service professional with experience in vehicle hire, logistics, contact centres, and care environments. I am highly organised, calm under pressure, and confident handling bookings, sensitive cases, and high-volume workloads. I am a strong communicator with attention to detail and IT skills. I excel at coordinating with insurers, suppliers, garages, and customers, ensuring accurate record keeping and timely documentation to meet deadlines. I thrive in fast-paced environments and am committed to delivering high-quality service.…I am a customer-focused Booking & Customer Service professional with experience in vehicle hire, logistics, contact centres, and care environments. I am highly organised, calm under pressure, and confident handling bookings, sensitive cases, and high-volume workloads. I am a strong communicator with attention to detail and IT skills. I excel at coordinating with insurers, suppliers, garages, and customers, ensuring accurate record keeping and timely documentation to meet deadlines. I thrive in fast-paced environments and am committed to delivering high-quality service.

Available to hire

I am a customer-focused Booking & Customer Service professional with experience in vehicle hire, logistics, contact centres, and care environments. I am highly organised, calm under pressure, and confident handling bookings, sensitive cases, and high-volume workloads. I am a strong communicator with attention to detail and IT skills.

I excel at coordinating with insurers, suppliers, garages, and customers, ensuring accurate record keeping and timely documentation to meet deadlines. I thrive in fast-paced environments and am committed to delivering high-quality service.

Skills

CRM

Microsoft Office

Experience Level

CRM

Expert

Microsoft Office

Expert

Language

English

Fluent

Work Experience

Booking Hire Agent at VMobility Group – Birmingham

September 1, 2025 - Present

Booking hire vehicles for customers following road traffic collisions (RTC). Coordinating vehicle supply through approved suppliers to meet customer and insurer requirements. Liaising with insurers, suppliers, garages, and customers to confirm hire details. Providing high-quality customer service via phone and email. Sending email confirmations and documentation for all vehicle bookings. Managing booking records accurately and ensuring compliance with procedures. Handling sensitive cases calmly and professionally while working to deadlines.

Support Worker at Midway Care Group Ltd

January 1, 2025 - Present

Supporting service users with appointments, medication, and daily living.

Contact Centre Advisor at SK:N Clinics

January 1, 2022 - January 1, 2022

Booking client appointments and managing diaries; Providing product and treatment information.

Customer Service Advisor (B2B) at BCA Logistics

January 1, 2022 - January 1, 2024

Handling inbound and outbound calls and emails; Managing business client relationships; Resolving queries and complaints efficiently; Using CRM systems in a fast-paced environment.

Support Worker at Midway Care Group Ltd

January 1, 2021 - January 1, 2021

Supporting service users with appointments, medication, and daily living.

Call Centre Advisor at LTK Consultants

January 1, 2021 - January 1, 2022

Booking vehicles and managing ongoing issues; Using Office 365 and internal systems.