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I’m an ITIL-certified Application and Production Support Lead with 14+ years of experience across IT service management, logistics applications, and WMS implementations (Blue Yonder, Infor SCE). I excel at L2/L3 production support, major incident coordination (P1/P2), stakeholder communications, and RCA follow-through across Singapore and Malaysia. I troubleshoot by analyzing logs, writing SQL data queries, and performing functional analysis; I implement workarounds and coordinate with dev teams for code changes and enhancements. I also drive release/hypercare, upgrade validation, UAT, SOPs/training, and reporting automation (SQL, Tableau, SAP BO) to improve visibility and reduce recurring issues.…I’m an ITIL-certified Application and Production Support Lead with 14+ years of experience across IT service management, logistics applications, and WMS implementations (Blue Yonder, Infor SCE). I excel at L2/L3 production support, major incident coordination (P1/P2), stakeholder communications, and RCA follow-through across Singapore and Malaysia. I troubleshoot by analyzing logs, writing SQL data queries, and performing functional analysis; I implement workarounds and coordinate with dev teams for code changes and enhancements. I also drive release/hypercare, upgrade validation, UAT, SOPs/training, and reporting automation (SQL, Tableau, SAP BO) to improve visibility and reduce recurring issues.

Vanitha Ramalingam

Data Analyst, Web Developer, UX Designer, +2

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I’m an ITIL-certified Application and Production Support Lead with 14+ years of experience across IT service management, logistics applications, and WMS implementations (Blue Yonder, Infor SCE). I excel at L2/L3 production support, major incident coordination (P1/P2), stakeholder communications, and RCA follow-through across Singapore and Malaysia. I troubleshoot by analyzing logs, writing SQL data queries, and performing functional analysis; I implement workarounds and coordinate with dev teams for code changes and enhancements. I also drive release/hypercare, upgrade validation, UAT, SOPs/training, and reporting automation (SQL, Tableau, SAP BO) to improve visibility and reduce recurring issues.…I’m an ITIL-certified Application and Production Support Lead with 14+ years of experience across IT service management, logistics applications, and WMS implementations (Blue Yonder, Infor SCE). I excel at L2/L3 production support, major incident coordination (P1/P2), stakeholder communications, and RCA follow-through across Singapore and Malaysia. I troubleshoot by analyzing logs, writing SQL data queries, and performing functional analysis; I implement workarounds and coordinate with dev teams for code changes and enhancements. I also drive release/hypercare, upgrade validation, UAT, SOPs/training, and reporting automation (SQL, Tableau, SAP BO) to improve visibility and reduce recurring issues.

Available to hire

I’m an ITIL-certified Application and Production Support Lead with 14+ years of experience across IT service management, logistics applications, and WMS implementations (Blue Yonder, Infor SCE). I excel at L2/L3 production support, major incident coordination (P1/P2), stakeholder communications, and RCA follow-through across Singapore and Malaysia. I troubleshoot by analyzing logs, writing SQL data queries, and performing functional analysis; I implement workarounds and coordinate with dev teams for code changes and enhancements. I also drive release/hypercare, upgrade validation, UAT, SOPs/training, and reporting automation (SQL, Tableau, SAP BO) to improve visibility and reduce recurring issues.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

National Contract Logistics IT Specialist (SG, MY) at Kuehne + Nagel Pte Ltd

April 1, 2022 - December 31, 2025

Led WMS delivery from requirements through hypercare and L2/L3 support, translating requirements into solution design/configuration, running UAT, producing SOPs, and stabilizing post-go-live operations. Configured Blue Yonder WMS for EDI and non-EDI customers (inbound/outbound, inventory, allocation/picking, automation interfaces). Implemented EDI/B2B integrations (XML/IDOC/EDIFACT/CSV), mapping and testing interfaces across WMS/ERP/customer systems; built SQL-backed Tableau/SAP BI dashboards for operational, billing, and productivity KPIs; managed incident/problem/change/service requests under ITIL and ensured adherence to SLA targets.

Senior Information Analyst at DSV (formerly DB Schenker)

October 1, 2015 - March 31, 2022

Delivered full SDLC for logistics and warehouse applications; supported Infor SCE and Exceed WMS in production, diagnosing integration and EDI/API issues, monitoring IDX/SWORD gateway processing, and restoring real-time dashboard flow. Managed the EDI lifecycle (mapping, testing, validation, partner onboarding) for core transaction sets; led requirements workshops with warehouse stakeholders, translated needs into system enhancements, and coordinated UAT cycles, user training, and documentation for deployments and multi-client rollouts (including Exceed to Infor SCE migration). Provided daily L1/L2 support with 24/7 on-call coverage for key accounts (Swarovski, Epson, Siemens, Konica Minolta).

System Developer at K2 Energy Group (formerly K2 Specialist Services)

August 1, 2011 - October 31, 2015

Designed and developed internal enterprise web platforms (RMS, inspections, client/management portals, document tracking) using C#.NET/ASP.NET, Visual Studio, and SQL Server. Owned integration coordination, UAT support, production releases, and post-deployment application support; built operational and management reports using SQL and Crystal Reports to support decision-making.