I am a dedicated and results-driven professional with extensive experience in customer support, healthcare administration, and call center operations. I excel at conflict resolution, problem solving, and building strong client relationships. I am adaptable, have a strong work ethic, and thrive in fast-paced environments. I learn new systems quickly, work independently, and deliver outstanding service to customers and patients alike. I am committed to continuous improvement and to providing compassionate, confidential support in every interaction.…

Issam Kouidri

I am a dedicated and results-driven professional with extensive experience in customer support, healthcare administration, and call center operations. I excel at conflict resolution, problem solving, and building strong client relationships. I am adaptable, have a strong work ethic, and thrive in fast-paced environments. I learn new systems quickly, work independently, and deliver outstanding service to customers and patients alike. I am committed to continuous improvement and to providing compassionate, confidential support in every interaction.…

Available to hire

I am a dedicated and results-driven professional with extensive experience in customer support, healthcare administration, and call center operations. I excel at conflict resolution, problem solving, and building strong client relationships. I am adaptable, have a strong work ethic, and thrive in fast-paced environments.

I learn new systems quickly, work independently, and deliver outstanding service to customers and patients alike. I am committed to continuous improvement and to providing compassionate, confidential support in every interaction.

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Work Experience

ED Ward Clerk at The Ottawa Hospital
January 1, 2021 - Present
Collaborated with nurses and healthcare professionals to process patient documentation and coordinate administrative tasks. Answered telephones and directed calls to appropriate medical or administrative staff. Maintained confidentiality of medical information while providing compassionate communication. Prepared and transmitted medical records and correspondence via mail, email, and fax. Supported unit operations by assisting with clerical duties, charts, staffing sheets, and departmental reports.
Customer Support Associate at Rogers Bank
January 1, 2021 - January 1, 2022
Delivered frontline support by answering calls and emails, resolving inquiries related to products and services. Maintained professionalism under pressure, defusing tense situations. Escalated concerns and coordinated with supervisors to ensure quick issue resolution. Educated customers about billing procedures, processed payments, and guided them on payment options. Ensured customer satisfaction by addressing concerns with empathy and accuracy.
Customer Service Representative at IOS Call Center Inc.
January 1, 2018 - January 1, 2019
Handled customer inquiries, resolved complaints, and provided accurate product information. Promoted customer retention by building strong relationships and encouraging repeat business. Improved customer satisfaction through knowledgeable and professional problem resolution. Educated customers about promotions, special pricing, and company services. Followed quality standards and compliance procedures to maximize customer experience.

Education

High School Diploma at École Secondaire Dorval-Jean XXIII
January 1, 2011 - January 1, 2011

Qualifications

Add your qualifications or awards here.

Industry Experience

Healthcare, Professional Services, Software & Internet

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