Available to hire
I am Nina Steffens, born on March 15, 1977, in Neuenkirchen. I am a German national with extensive international experience in tourism, sales consulting, and customer relations.
I have a proven track record in quality management, onboarding processes, and working in multicultural environments, with strong communication and organizational skills.
Skills
Language
German
Fluent
English
Fluent
Spanish; Castilian
Fluent
Work Experience
Sales Consultant at Medland Spain Real Estate
July 1, 2024 - PresentPlanning and execution of events; Preparation, editing, and translation of presentations; Customer relationship management and consulting
Onboarding Coordinator at Egencia Business Travel
February 1, 2022 - June 30, 2023Coordination of the onboarding process; Creation and publication of job postings; Organization of pre-onboarding activities; Candidate preselection and interview management
Quality Management at Schauinsland-Reisen GmbH
December 1, 2015 - January 31, 2022Development and implementation of quality standards; Analysis of customer feedback; Creation and maintenance of process documentation; Support and consulting for travel agency partners
Guest Relations at Hotel Renaissance Düsseldorf
March 1, 2013 - August 31, 2015Supervision and consultation of international guests; Complaint handling and excursion organization
Customer Service Assistant at Aviapartner GmbH
June 1, 2012 - February 28, 2013Customer Relations and Ticketing Specialist at Hannover Airport for British Airways
Assistant to Regional Management at DB Schenker
January 1, 2010 - May 31, 2012Sea Freight Import
Customer Representative at REWE Touristik
March 1, 2003 - November 30, 2006Supervision and consultation of international guests; Complaint handling and excursion organization
Intern at Lufthansa City Center Viajes Norda
July 1, 2000 - November 30, 2000Internship at Lufthansa City Center
Social Work Volunteer at Self-directed, Bangalore, India
June 1, 1997 - May 31, 1998Social work at a children’s home in Bangalore, India
Education
Bachelor Certified Business Economist in International Tourism and Business Assistant for Foreign Languages & Correspondence at Europa Fachakademie Dr. Buhmann, Hannover
August 1, 1998 - June 1, 2001Abitur at Integrierte Gesamtschule Langenhagen
August 1, 1994 - June 30, 1997Qualifications
Industry Experience
Travel & Hospitality, Professional Services, Real Estate & Construction
Skills
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