Available to hire
Hi, I’m Joanna Sękowska, a diligent and committed English Philology graduate with experience in customer service, office and administrative work. I am highly communicative, reliable, and organized, and I thrive both independently and as part of a team.
I am passionate about professional development and continuous learning, and I’m eager to apply my language skills and administrative strengths to roles in education, customer support, or office administration.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Customer Service at Elavon Financial Services
July 1, 2025 - December 1, 2025Handling incoming customer calls; operating CRM systems; working on Excel files.
Security Staff at Atos sp. z o.o.
September 1, 2024 - December 1, 2024Managing the cloakroom at a sports facility.
Call Center Consultant at DHL
June 1, 2023 - October 1, 2023Handling incoming calls, processing service orders, and reporting customer complaints.
Customer Advisor at DAN Energy
June 1, 2021 - October 1, 2021Providing phone-based customer service in the photovoltaic industry.
Sales Assistant at André PPHU
June 1, 2020 - October 1, 2020Selling cosmetics and detergents.
Receptionist / Security Assistant at Academik Salsa
January 1, 2019 - January 1, 2019Monitoring premises security and registering entering and leaving guests.
English Teacher at JODAR Language School
January 1, 2017 - January 1, 2018Conducting English classes, maintaining school documentation, and handling customer inquiries.
Sales Assistant at Nori Sushi
January 1, 2016 - January 1, 2016Operating a cash register and selling sushi products.
Customer Service Specialist at Elavon Financial Services
July 1, 2025 - December 1, 2025Handled incoming customer calls; operated CRM systems; maintained and analyzed data in Excel.
Receptionist / Security Assistant at Akademik Salsa
January 1, 2019 - January 1, 2019Monitoring premises security and registering entering and leaving guests.
Education
MA in English Philology at University of Łódź, Faculty of Philology
January 1, 2021 - January 1, 2025BA in English Philology at University of Łódź, Faculty of Philology
January 1, 2017 - January 1, 2021MA in English Philology at University of Łódź, Faculty of Philology
January 1, 2021 - January 1, 2025BA in English Philology at University of Łódź, Faculty of Philology
January 1, 2017 - January 1, 2021Qualifications
MS Excel 2016 Course (basic level)
January 11, 2030 - January 26, 2026Camp Counselor Training
January 1, 2014 - January 1, 2014Scout Leader Training
January 1, 2013 - January 1, 2013Helping Hand V project
January 1, 2025 - January 26, 2026Helping Hand V project participant
January 1, 2025 - January 27, 2026MS Excel 2016 Course (basic level) – certificate
January 1, 2022 - January 1, 2022Camp Counselor Training – certificate
January 1, 2014 - January 27, 2026Scout Leader Training – certificate
January 1, 2013 - January 27, 2026Industry Experience
Education, Financial Services, Retail, Professional Services, Travel & Hospitality, Transportation & Logistics, Other
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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