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I am a results-driven Insurance & Risk Management Specialist with over eight years of experience across insurance, finance, and real estate. I excel in claims adjudication, compliance, risk analysis, and building strong client relationships to drive operational excellence. I have a proven track record in streamlining processes, leading cross-functional teams, and leveraging data insights to improve efficiency and customer satisfaction. I am proficient with CRM and policy management systems and enjoy collaborating across marketing, operations, and sales to deliver high-impact results.…I am a results-driven Insurance & Risk Management Specialist with over eight years of experience across insurance, finance, and real estate. I excel in claims adjudication, compliance, risk analysis, and building strong client relationships to drive operational excellence. I have a proven track record in streamlining processes, leading cross-functional teams, and leveraging data insights to improve efficiency and customer satisfaction. I am proficient with CRM and policy management systems and enjoy collaborating across marketing, operations, and sales to deliver high-impact results.

Dimitrinka Vladinska

Project Manager, Designer, Content Creator, +2

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I am a results-driven Insurance & Risk Management Specialist with over eight years of experience across insurance, finance, and real estate. I excel in claims adjudication, compliance, risk analysis, and building strong client relationships to drive operational excellence. I have a proven track record in streamlining processes, leading cross-functional teams, and leveraging data insights to improve efficiency and customer satisfaction. I am proficient with CRM and policy management systems and enjoy collaborating across marketing, operations, and sales to deliver high-impact results.…I am a results-driven Insurance & Risk Management Specialist with over eight years of experience across insurance, finance, and real estate. I excel in claims adjudication, compliance, risk analysis, and building strong client relationships to drive operational excellence. I have a proven track record in streamlining processes, leading cross-functional teams, and leveraging data insights to improve efficiency and customer satisfaction. I am proficient with CRM and policy management systems and enjoy collaborating across marketing, operations, and sales to deliver high-impact results.

Available to hire

I am a results-driven Insurance & Risk Management Specialist with over eight years of experience across insurance, finance, and real estate. I excel in claims adjudication, compliance, risk analysis, and building strong client relationships to drive operational excellence.

I have a proven track record in streamlining processes, leading cross-functional teams, and leveraging data insights to improve efficiency and customer satisfaction. I am proficient with CRM and policy management systems and enjoy collaborating across marketing, operations, and sales to deliver high-impact results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Bulgarian

Fluent

French

Beginner

Work Experience

Project Specialist at Colliers International

April 1, 2024 - December 31, 2024

Project Specialist - Suburban Market: Facilitated deal closings by managing contractual documentation, compliance checks, and deadline tracking. Ensured strict adherence to legal and industry standards, conducting thorough reviews of sales and lease contracts for accuracy and compliance. Designed and produced high-impact marketing materials (brochures, flyers, digital assets) using Adobe InDesign to enhance property visibility and brand engagement across multiple markets. Supported cross-departmental collaboration between marketing, operations, and sales teams to streamline project execution.

Commercial Auto Claims Representative at Intact Financial Corporation

May 1, 2019 - February 28, 2021

Managed and resolved complex automobile claims for the Uber book of business across Canada, acting as the team’s subject matter expert on liability, policy interpretation, and compliance. Investigated, analyzed, and resolved escalated Ombudsman complaints, ensuring alignment with regulatory requirements and client satisfaction standards. Provided training and mentorship to a team of 13, fostering professional growth and improving departmental performance. Executed monthly internal audits for team claims files, identifying process inefficiencies and recommending improvements to maintain high standards of compliance and operational excellence.

Senior Claims Representative at Definity Financial Corp.

December 1, 2021 - December 31, 2022

Administered an average of 200 personal auto claims from FNOL to final settlement, ensuring efficient, accurate, and timely resolutions in a high-volume environment.

Personal Auto Claims Representative at Intact Financial Corporation

January 1, 2018 - May 31, 2019

Administered an average of 200 personal auto claims from FNOL to final settlement, ensuring efficient, accurate, and timely resolutions in a high-volume environment.

Customer Service Representative at Intact Financial Corporation

August 1, 2017 - January 31, 2018

Received recognitions from SIU and BI for conducting thorough claim investigations and maintaining detailed case files that supported fraud prevention and efficient claim resolution. Provided technical guidance and mentorship to junior adjusters on coverage interpretation, investigation techniques, and negotiation strategies. Delivered expert guidance and empathetic service in complex claims, sustaining a 90% average NPS. Demonstrated ability to quickly learn and excel in fast-paced, high-pressure environments, managing 40+ customer calls per day with an average QA score of 90%. Assisted in new CSR recruitment sessions, contributing to talent acquisition and onboarding processes. Delivered exceptional customer service, ensuring a seamless and positive customer experience. Utilized and maintained proficiency in claims management systems, including Contact Claims, eCM, Halcion, and Neptune.