Wiktor Potapczyk

Led the design and maintenance of autonomous revenue operations infrastructure, orchestrating data flows between CRM, enrichment sources, and outreach platforms using n8n and Clay. Implemented Python/FastAPI middleware to handle high-volume API interactions with rate-limit compliance, error recovery, and Redis-based caching. Integrated multiple LLMs (OpenAI, Gemini, Anthropic) into production processes, focusing on prompt modularity, output validation (JSON Schema), and cost optimization. Translated unstructured business criteria into strict algorithmic logic gates, creating waterfalled validation systems to prevent hallucinations and ensure high-quality data ingestion. Built internal tooling to bridge the gap between non-technical stakeholders and automated systems by turning complex requirements into scalable, self-healing workflows.

Owned the end-to-end production release lifecycle for mission-critical insurance systems, enforcing strict service windows and zero-downtime deployment strategies. Designed and administered Jira workflows and automation rules to standardize development processes across multiple Scrum teams. Managed technical relationships with key IT providers (Comarch, Asseco), enforcing SLA compliance, technical validation of estimates, and contract adherence. Acted as the primary technical liaison between DevOps, Business, and Security to ensure regulatory and architectural compliance.

Facilitated PCI DSS compliance processes in a bilingual environment, translating complex security requirements for diverse international clients and ensuring alignment with security standards and regulatory requirements.