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Hi there! I'm Danielle Andrianarivony, a bilingual, client-focused professional with a Bachelor of Commerce in Management from Grant MacEwan University. I support clients through complex onboarding and documentation in regulated environments, managing sensitive financial and personal information with discretion and care. My strength lies in coordinating multi-party workflows, maintaining organized case files, and delivering calm, white-glove service during critical transitions. With a proven ability to balance precision and empathy, I excel at building strong relationships, communicating clearly across phone, email, and digital platforms, and navigating fast-paced, high-volume caseloads. I pride myself on attention to detail, rapid problem solving, and a collaborative approach that keeps projects moving and clients satisfied.…Hi there! I'm Danielle Andrianarivony, a bilingual, client-focused professional with a Bachelor of Commerce in Management from Grant MacEwan University. I support clients through complex onboarding and documentation in regulated environments, managing sensitive financial and personal information with discretion and care. My strength lies in coordinating multi-party workflows, maintaining organized case files, and delivering calm, white-glove service during critical transitions. With a proven ability to balance precision and empathy, I excel at building strong relationships, communicating clearly across phone, email, and digital platforms, and navigating fast-paced, high-volume caseloads. I pride myself on attention to detail, rapid problem solving, and a collaborative approach that keeps projects moving and clients satisfied.

Danielle Andrianarivony

Project Manager, Production Manager, Content Producer, +4

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Hi there! I'm Danielle Andrianarivony, a bilingual, client-focused professional with a Bachelor of Commerce in Management from Grant MacEwan University. I support clients through complex onboarding and documentation in regulated environments, managing sensitive financial and personal information with discretion and care. My strength lies in coordinating multi-party workflows, maintaining organized case files, and delivering calm, white-glove service during critical transitions. With a proven ability to balance precision and empathy, I excel at building strong relationships, communicating clearly across phone, email, and digital platforms, and navigating fast-paced, high-volume caseloads. I pride myself on attention to detail, rapid problem solving, and a collaborative approach that keeps projects moving and clients satisfied.…Hi there! I'm Danielle Andrianarivony, a bilingual, client-focused professional with a Bachelor of Commerce in Management from Grant MacEwan University. I support clients through complex onboarding and documentation in regulated environments, managing sensitive financial and personal information with discretion and care. My strength lies in coordinating multi-party workflows, maintaining organized case files, and delivering calm, white-glove service during critical transitions. With a proven ability to balance precision and empathy, I excel at building strong relationships, communicating clearly across phone, email, and digital platforms, and navigating fast-paced, high-volume caseloads. I pride myself on attention to detail, rapid problem solving, and a collaborative approach that keeps projects moving and clients satisfied.

Available to hire

Hi there! I’m Danielle Andrianarivony, a bilingual, client-focused professional with a Bachelor of Commerce in Management from Grant MacEwan University. I support clients through complex onboarding and documentation in regulated environments, managing sensitive financial and personal information with discretion and care. My strength lies in coordinating multi-party workflows, maintaining organized case files, and delivering calm, white-glove service during critical transitions.

With a proven ability to balance precision and empathy, I excel at building strong relationships, communicating clearly across phone, email, and digital platforms, and navigating fast-paced, high-volume caseloads. I pride myself on attention to detail, rapid problem solving, and a collaborative approach that keeps projects moving and clients satisfied.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

French

Fluent

Work Experience

Bilingual Case Manager at PSP Sync Inc.

March 1, 2025 - September 1, 2025

Managed end-to-end onboarding and case management for bilingual clients across remote operations. Coordinated documentation, compliance checks, and communications with insurers, healthcare providers, and internal teams. Maintained organized case files for audits, escalated complex issues with empathy, and supported finance, HR, scheduling, and contracts teams. Delivered Level 1 support for tax and financial inquiries, resolving 50+ cases daily. Acted as the primary contact for clients, guiding them through disbursement and eligibility processes, ensuring accuracy and timeliness.

Bilingual Case Worker at Inomar Strategies

December 1, 2024 - April 1, 2025

Provided bilingual case support, onboarding clients into structured programs, liaising with public and private insurers, and coordinating across multiple stakeholders to move cases forward efficiently. Maintained organized records for audits and compliance, ensured confidentiality of sensitive information, and assisted with CRA-related issues and e-file errors requiring detailed attention.

Administrative & Executive Operations Assistant at Fast Forward French

January 1, 2023 - March 1, 2025

Supported administrative and operational needs for a remote language services team, including reporting, documentation, scheduling, and contract coordination. Prepared operational reports, maintained records to support leadership decisions, and contributed to workflow improvements communicated to senior leadership.

Bilingual Customer Service Representative at Ford Credit Canada

January 1, 2020 - November 1, 2020

Delivered bilingual customer service for Ford Credit Canada in Edmonton, handling inquiries, resolving issues, and liaising with internal teams to ensure accurate processing of accounts, payments, and reimbursements.

Bilingual Case Worker at Indigenous Strategies

December 1, 2024 - April 1, 2025

Supported bilingual case management and client onboarding, maintained documentation across multiple stakeholders, and ensured regulatory compliance in a remote work setting. Coordinated insurer interactions, internal teams, and external service providers to move cases forward efficiently.

Bilingual Field Technician at H&R Block

March 1, 2023 - March 1, 2025

Provided on-site field support for bilingual clients, assisting with documentation collection, data entry, and regulatory compliance during critical tax-related processes. Maintained high attention to detail and customer service quality in a fast-paced environment.

Administrative & Executive Operations Assistant at Fast Forward French

January 1, 2020 - November 1, 2020

Supported administrative and executive operations, prepared operational reports, and maintained organized records. Coordinated with finance, HR, scheduling, and contracts teams; produced clear reports and documentation; communicated progress with senior leadership to drive operational improvements.