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I am Hazem Awad Mohammad Al Biss, a Catering & Hospitality Operations Manager with HACCP certification and over 20 years of experience in large-scale catering management and food safety systems. I have a proven track record of optimizing operations, controlling costs, and leading diverse teams across military and commercial environments. I specialize in establishing central kitchens, managing multi-site operations, and ensuring full compliance with international quality and hygiene standards.\n\nI founded Saya Cuisine & Saya Pastries in Amman, where I oversee catering operations for events such as ICRC, implement HACCP across departments, reduce waste and costs, and drive business development, marketing, and client relations. I am passionate about delivering exceptional service while maintaining rigorous safety standards, and I have successfully led equipment maintenance, production, and quality control to meet high standards.…I am Hazem Awad Mohammad Al Biss, a Catering & Hospitality Operations Manager with HACCP certification and over 20 years of experience in large-scale catering management and food safety systems. I have a proven track record of optimizing operations, controlling costs, and leading diverse teams across military and commercial environments. I specialize in establishing central kitchens, managing multi-site operations, and ensuring full compliance with international quality and hygiene standards.\n\nI founded Saya Cuisine & Saya Pastries in Amman, where I oversee catering operations for events such as ICRC, implement HACCP across departments, reduce waste and costs, and drive business development, marketing, and client relations. I am passionate about delivering exceptional service while maintaining rigorous safety standards, and I have successfully led equipment maintenance, production, and quality control to meet high standards.

Hazem Awad Mohammad Al Biss

Project Manager, Production Manager, Production Coordinator, +2

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I am Hazem Awad Mohammad Al Biss, a Catering & Hospitality Operations Manager with HACCP certification and over 20 years of experience in large-scale catering management and food safety systems. I have a proven track record of optimizing operations, controlling costs, and leading diverse teams across military and commercial environments. I specialize in establishing central kitchens, managing multi-site operations, and ensuring full compliance with international quality and hygiene standards.\n\nI founded Saya Cuisine & Saya Pastries in Amman, where I oversee catering operations for events such as ICRC, implement HACCP across departments, reduce waste and costs, and drive business development, marketing, and client relations. I am passionate about delivering exceptional service while maintaining rigorous safety standards, and I have successfully led equipment maintenance, production, and quality control to meet high standards.…I am Hazem Awad Mohammad Al Biss, a Catering & Hospitality Operations Manager with HACCP certification and over 20 years of experience in large-scale catering management and food safety systems. I have a proven track record of optimizing operations, controlling costs, and leading diverse teams across military and commercial environments. I specialize in establishing central kitchens, managing multi-site operations, and ensuring full compliance with international quality and hygiene standards.\n\nI founded Saya Cuisine & Saya Pastries in Amman, where I oversee catering operations for events such as ICRC, implement HACCP across departments, reduce waste and costs, and drive business development, marketing, and client relations. I am passionate about delivering exceptional service while maintaining rigorous safety standards, and I have successfully led equipment maintenance, production, and quality control to meet high standards.

Available to hire

I am Hazem Awad Mohammad Al Biss, a Catering & Hospitality Operations Manager with HACCP certification and over 20 years of experience in large-scale catering management and food safety systems. I have a proven track record of optimizing operations, controlling costs, and leading diverse teams across military and commercial environments. I specialize in establishing central kitchens, managing multi-site operations, and ensuring full compliance with international quality and hygiene standards.\n\nI founded Saya Cuisine & Saya Pastries in Amman, where I oversee catering operations for events such as ICRC, implement HACCP across departments, reduce waste and costs, and drive business development, marketing, and client relations. I am passionate about delivering exceptional service while maintaining rigorous safety standards, and I have successfully led equipment maintenance, production, and quality control to meet high standards.

Skills

Leadership

Experience Level

Leadership

Expert

Language

Arabic

Fluent

English

Advanced

Work Experience

General Manager at Saya Cuisine & Saya Pastries

September 1, 2018 - Present

Founded and managed a pastry shop and central kitchen. Oversaw catering operations for ICRC events, planning, coordination, and delivery of high-quality meals for multinational staff, ensuring full compliance with advanced Food Safety & Hygiene standards, managing diverse dietary requirements, and maintaining exceptional service at all stages. Also oversaw all business operations, marketing, and cost-control strategies; implemented HACCP standards across all departments; reduced operational costs through waste management and efficiency optimization; supervised equipment maintenance, production, and quality standards.

Kitchen Manager at Beam Yonder Hospitality

May 1, 2016 - September 1, 2018

Established and managed a modern central kitchen using advanced operational systems; led branch openings and day-to-day kitchen operations; secured and managed the Tkiyet Um Ali catering project producing 400 meals daily; achieved HACCP certification and ensured strict food safety and hygiene compliance; reduced costs through waste control and process improvement.

Area Manager at Loyalty Support Services (Zad Company)

January 1, 2013 - March 1, 2016

Founded and operated central kitchens and dining outlets for officers and personnel; supervised kitchen facilities, storage areas, and dining halls; led hospitality and catering operations for hospitals and medical facilities, including King Hussein Medical City (Royal Medical Services), ensuring strict compliance with healthcare food safety and hygiene standards; ensured full HACCP compliance and trained staff on operational and hygiene standards; managed operations across 10+ sites including U.S. military ‘Eager Lion’ projects; oversaw quality control, safety compliance, and performance improvement.

Location Manager at Loyalty Support Services (Zad Company)

April 1, 2011 - December 1, 2012

Supervised establishment of central kitchens, storage facilities, and dining halls for high-volume catering; organized and managed all accommodation services for Gama Energy at the Disi Water Project, including daily camp operations, housekeeping, and meal services; increased production efficiency by 20% through process optimization; managed a team of 50+ staff serving 3,000 meals daily; managed purchasing, daily operations, and cost control; ensured readiness for large-scale service and strict adherence to HACCP standards.