user1456236

Corporate and Commercial IT Support Co-ordinator at City Of Karratha (CofK)

Leads IT Support team delivering incident and service request handling; collaborates with Enterprise and Systems to deliver projects; reports against KPIs to the Director; aligns IT strategy with ITIL; commissioned and customised Freshservice ITSM platform with AI features.

PCC Productions – Production Technician (Casual) at PCC Productions

Casual production technician supporting events and productions.

Port Hedland Cricket Association – Secretary (Volunteer) at Port Hedland Cricket Association

Volunteer role providing administrative support and coordination.

F45 Training – Casual Fitness Coach at F45 Training

Casual fitness coach delivering group sessions and client coaching.

Pilbara IT – Senior Technician (Casual) at Pilbara IT

Casual senior technician providing on-site IT support and infrastructure assistance in the Pilbara region.

Australian Defence Force – Part-time Reservist at Australian Defence Force

Part-time Reserve role supporting defence operations.

Freelance musician involved in performance and production activities.

Senior Field Support Officer & A/Regional ICT Manager at West Australia Country Health Service (WACHS) – Port Hedland

Provides ICT support to clinical and non-clinical staff; leads support, infrastructure and telecommunication teams; led commissioning of Newman Hospital, cloud migration, and security projects; manages network/server infrastructure (VMware, WSUS, CCTV, PABX, Exchange, M365, Azure); oversees security and vulnerability management and ASD Essential 8 alignment.

Senior Desktop Support Officer & Project Co-ordinator at Kinetic IT

Led a team of Desktop Support Officers for the MOE project; migrated account-based infrastructure from on-premise to cloud (O365/Azure); supported project staff in planning, execution and monitoring; incident resolution via ServiceNow.

Volunteer support for autism assistance initiatives.

IT Support Officer at Department of Primary Industries and Regional Development (DPIRD)

Supported and maintained computer hardware and IT devices; troubleshot PCs (Windows/Mac), Office suites, Citrix, Exchange/O365; managed Active Directory accounts and policy; supported GIS/software and network fundamentals; collaborated with System Engineers.

Senior Application Support Analyst at Department of Training and Workforce Development (DTWD)

Supported WAAMS/project CRM; liaised with project managers and developers; contributed to change management; performed SQL queries and CRM customization; supported Dynamics 365 CRM implementation.

Service Desk Analyst at Department of Training and Workforce Development (DTWD)

Continued service desk operations across multiple platforms; Tier 1 triage and escalation; supported diverse IT environments and devices.

Project Officer/Process Improvement Officer at Apprenticeship Office – Business Improvement Unit (DTWD)

Initiated and monitored process changes in line with AGILE; delivered workshops and briefings with executive stakeholders; supported IT change governance.

Service Desk Analyst at Department of Training and Workforce Development (DTWD)

Initial triage, incident resolution and service requests; supported Windows, Mac OS, Office suites; Citrix, Exchange and O365; Active Directory; supported GIS, VOIP, and device management.