Available to hire
I am a customer-oriented professional with experience in international customer support, sales, and retail service. I excel at assisting English-speaking customers and resolving service-related issues via phone, chat, and email, while maintaining a friendly and professional demeanor.
I am reliable, adaptable, and motivated to grow in customer support roles. I am open to remote, hybrid, or office-based positions in Lublin and eager to apply my communication and problem-solving skills to help teams deliver excellent service.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Romanian, Moldavian, Moldovan
Fluent
English
Fluent
Work Experience
Customer Support & Sales Representative at Teleperformance (Comcast Project)
January 1, 2023 - January 1, 2024Provided customer support to US clients for internet and phone services; resolved billing, account, and connectivity issues; offered service upgrades and add-ons; handled objections; maintained a professional, customer-focused approach.
Sales & Customer Service Assistant at LCDLC / ICELL
January 1, 2022 - December 31, 2022Assisted customers with product selection and device protection solutions; installed screen protectors and phone accessories; processed payments and supported basic inventory management; built trust-based customer relationships through quality service.
Retail Assistant / Cashier at Annabella
January 1, 2021 - December 31, 2022Operated the cash register and handled daily transactions; restocked shelves and organized incoming deliveries; supported customers in a fast-paced retail environment; collaborated with team members to ensure smooth store operations.
Customer Support & Sales Representative at COMCAST Project Teleperformance
January 1, 2023 - January 1, 2024Provided customer support to US clients for internet and phone services; Resolved billing, account, and connectivity issues through the ACP program; Offered service upgrades and add-ons while meeting daily and monthly targets; Handled objections and guided customers toward suitable solutions; Maintained a professional, friendly, and customer-focused approach.
Production Operator — CNC / Autoclave / Finishing at JFG COMPOSITE
January 1, 2019 - January 1, 2020Operated CNC machinery and autoclave equipment in composite production; performed finishing processes to refine materials and meet quality standards; conducted quality control inspections and reported inconsistencies; followed safety procedures and worked closely with production teams.
Education
High School Graduate — Electrician Qualification (Level 4) at General Magheru Technological High School
January 1, 2021 - January 1, 2024Bacalaureat Diploma at General Magheru Technological High School
January 1, 2021 - January 1, 2024Absolvation Diploma — Electrician Qualification (Level 3) at Professional School – Energetic Profile
January 1, 2018 - January 1, 2021High School Graduate — Electrician Qualification (Level 4) at General Magheru Technological High School
January 1, 2021 - January 1, 2024Bacalaureat Diploma at General Magheru Technological High School
January 11, 2030 - January 1, 2024Absolvation Diploma — Electrician Qualification (Level 3) at Professional School – Energetic Profile
January 1, 2018 - January 1, 2021Electrician Qualification (Level 4) at General Magheru Technological High School
January 1, 2021 - January 1, 2024Bacalaureat Diploma at General Magheru Technological High School
January 11, 2030 - January 1, 2024Absolvation Diploma — Electrician Qualification (Level 3) at Professional School – Energetic Profile
January 1, 2018 - January 1, 2021High School Diploma (Electrician Qualification Level 4) at General Magheru Technological High School
January 1, 2021 - January 1, 2024Bacalaureat Diploma at Professional School – Energetic Profile
January 1, 2018 - January 1, 2021Qualifications
Security Agent Course
January 11, 2030 - January 27, 2026HoReCa Waiter/Barman Course
January 11, 2030 - January 27, 2026Driving License — Category B
January 1, 2021 - January 27, 2026Volunteer — SMILE Association
January 11, 2030 - January 27, 2026Blood Donor
January 11, 2030 - January 27, 2026Security Agent Course — SC Spada D’Army SRL
January 11, 2030 - January 27, 2026HoReCa Waiter/Barman Course
January 11, 2030 - January 27, 2026Driving License — Category B
January 1, 2021 - January 27, 2026Volunteer — SMILE Association
January 11, 2030 - January 27, 2026Blood Donor
January 11, 2030 - January 27, 2026Security Agent Course — SC Spada D’Army SRL
January 11, 2030 - January 27, 2026HoReCa Waiter/Barman Course
January 11, 2030 - January 27, 2026Driving License — Category B
January 1, 2021 - January 27, 2026Absolvation Diploma — Electrician Qualification (Level 3)
January 11, 2030 - January 27, 2026Security Agent Course
January 11, 2030 - January 27, 2026HoReCa Waiter/Barman Course
January 11, 2030 - January 27, 2026Driving License — Category B
January 1, 2021 - January 27, 2026Industry Experience
Manufacturing, Retail, Telecommunications, Professional Services, Software & Internet, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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