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Hi there! I’m Muhammad Ali, a results-driven Customer Sales & Support Specialist with 4 years of experience delivering exceptional service and closing sales across phone, email, and chat channels. I’ve supported US-based clients in insurance, ecommerce, and service industries, consistently boosting conversions, retention, and customer satisfaction. I’m skilled in CRM management, telesales, and remote engagement, with a proven track record of maintaining 95%+ customer satisfaction and clean pipelines. I thrive in collaborative, fast-paced environments and am seeking long-term opportunities to contribute to sales operations and customer success teams.…Hi there! I’m Muhammad Ali, a results-driven Customer Sales & Support Specialist with 4 years of experience delivering exceptional service and closing sales across phone, email, and chat channels. I’ve supported US-based clients in insurance, ecommerce, and service industries, consistently boosting conversions, retention, and customer satisfaction. I’m skilled in CRM management, telesales, and remote engagement, with a proven track record of maintaining 95%+ customer satisfaction and clean pipelines. I thrive in collaborative, fast-paced environments and am seeking long-term opportunities to contribute to sales operations and customer success teams.

Muhammad Ali

Project Manager, Marketing Strategist, Growth Marketer, +2

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Hi there! I’m Muhammad Ali, a results-driven Customer Sales & Support Specialist with 4 years of experience delivering exceptional service and closing sales across phone, email, and chat channels. I’ve supported US-based clients in insurance, ecommerce, and service industries, consistently boosting conversions, retention, and customer satisfaction. I’m skilled in CRM management, telesales, and remote engagement, with a proven track record of maintaining 95%+ customer satisfaction and clean pipelines. I thrive in collaborative, fast-paced environments and am seeking long-term opportunities to contribute to sales operations and customer success teams.…Hi there! I’m Muhammad Ali, a results-driven Customer Sales & Support Specialist with 4 years of experience delivering exceptional service and closing sales across phone, email, and chat channels. I’ve supported US-based clients in insurance, ecommerce, and service industries, consistently boosting conversions, retention, and customer satisfaction. I’m skilled in CRM management, telesales, and remote engagement, with a proven track record of maintaining 95%+ customer satisfaction and clean pipelines. I thrive in collaborative, fast-paced environments and am seeking long-term opportunities to contribute to sales operations and customer success teams.

Available to hire

Hi there! I’m Muhammad Ali, a results-driven Customer Sales & Support Specialist with 4 years of experience delivering exceptional service and closing sales across phone, email, and chat channels. I’ve supported US-based clients in insurance, ecommerce, and service industries, consistently boosting conversions, retention, and customer satisfaction.

I’m skilled in CRM management, telesales, and remote engagement, with a proven track record of maintaining 95%+ customer satisfaction and clean pipelines. I thrive in collaborative, fast-paced environments and am seeking long-term opportunities to contribute to sales operations and customer success teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

E-commerce Sales Manager at Remote

January 1, 2024 - January 1, 2025

Generated high-quality B2B leads for sales teams, managed e-commerce operations, and optimized team workflows for improved efficiency. Implemented sales strategies that increased online conversions and average order value. Trained and led sales, support, and operations teams to boost productivity and customer satisfaction.

Customer Sales & Support Specialist

January 1, 2020 - January 1, 2024

Handled 80–120 daily inbound and outbound calls providing customer support and closing sales across US-based clients in insurance, ecommerce, and service industries. Resolved billing, order, and account issues while maintaining 95%+ customer satisfaction scores. Managed CRM records, call notes, and follow-ups to ensure clean pipelines and improved response times. Increased conversions by 15–20% through consultative selling and effective objection handling.