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Hi, I’m Mary Sakyi. I’m a customer-focused Virtual Assistant and Customer Support Specialist with 2+ years of remote experience helping clients via email and chat. I’m bilingual in English and Twi, and I’m known for resolving inquiries on first contact, maintaining high data accuracy, and meeting SLA targets. I thrive in CRM-driven workflows and collaborative, remote environments using Google Workspace, Excel, and other productivity tools. In my free time, I enjoy translating and creating engaging content that connects with audiences.…Hi, I’m Mary Sakyi. I’m a customer-focused Virtual Assistant and Customer Support Specialist with 2+ years of remote experience helping clients via email and chat. I’m bilingual in English and Twi, and I’m known for resolving inquiries on first contact, maintaining high data accuracy, and meeting SLA targets. I thrive in CRM-driven workflows and collaborative, remote environments using Google Workspace, Excel, and other productivity tools. In my free time, I enjoy translating and creating engaging content that connects with audiences.

MARY SAKYI

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Hi, I’m Mary Sakyi. I’m a customer-focused Virtual Assistant and Customer Support Specialist with 2+ years of remote experience helping clients via email and chat. I’m bilingual in English and Twi, and I’m known for resolving inquiries on first contact, maintaining high data accuracy, and meeting SLA targets. I thrive in CRM-driven workflows and collaborative, remote environments using Google Workspace, Excel, and other productivity tools. In my free time, I enjoy translating and creating engaging content that connects with audiences.…Hi, I’m Mary Sakyi. I’m a customer-focused Virtual Assistant and Customer Support Specialist with 2+ years of remote experience helping clients via email and chat. I’m bilingual in English and Twi, and I’m known for resolving inquiries on first contact, maintaining high data accuracy, and meeting SLA targets. I thrive in CRM-driven workflows and collaborative, remote environments using Google Workspace, Excel, and other productivity tools. In my free time, I enjoy translating and creating engaging content that connects with audiences.

Available to hire

Hi, I’m Mary Sakyi. I’m a customer-focused Virtual Assistant and Customer Support Specialist with 2+ years of remote experience helping clients via email and chat. I’m bilingual in English and Twi, and I’m known for resolving inquiries on first contact, maintaining high data accuracy, and meeting SLA targets. I thrive in CRM-driven workflows and collaborative, remote environments using Google Workspace, Excel, and other productivity tools. In my free time, I enjoy translating and creating engaging content that connects with audiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Twi

Fluent

Work Experience

Data Annotation Specialist at Innodata

January 1, 2024 - Present

Annotated and reviewed datasets according to strict quality and accuracy guidelines. Met daily productivity benchmarks while maintaining consistent quality scores. Ensured confidentiality and compliance with data-handling standards.

Virtual Assistant / Customer Support (Freelance, Remote)

January 1, 2023 - Present

Managed client communications across email and chat channels, resolving approximately 85% of inquiries on first contact. Reduced average response time from ~12 hours to under 4 hours through workflow prioritization. Maintained client records with 98% accuracy. Escalated complex issues per SLA and tracked resolutions to completion. Handled 20+ weekly requests while meeting deadlines.

Production Assistant / Translator (English – Twi) at Pidgen Music

January 1, 2018 - January 1, 2023

Translated and transcribed media content between English and Twi with high accuracy. Supported production coordination under tight deadlines. Delivered consistent turnaround times while maintaining quality standards.

Manager at Rockstones Office

January 1, 2013 - January 1, 2014

Oversaw daily operations and customer-facing activities. Resolved customer issues and improved service consistency. Maintained accurate administrative records and reports.