Available to hire
Hi, I’m Sal Singh, a multilingual customer service and IT support specialist based in Brampton. I help businesses deliver outstanding support at scale through technical troubleshooting, helpdesk operations, and client engagement. With 10+ years of experience across Windows Server, Active Directory, VMware, network troubleshooting, and cloud services, I ensure issues get resolved quickly and customers feel heard. I also love building brands online through web management, social media strategy, and digital marketing to boost visibility and loyalty.
Hi, I’m also fluent in English, French, Spanish, Hindi, and Punjabi. I enjoy collaborating with cross‑functional teams, recruiting, and optimizing processes. When I’m not solving tickets, you can find me crafting content, managing social channels, or exploring new technologies to improve service delivery.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
French
Fluent
Spanish; Castilian
Fluent
Hindi
Fluent
Panjabi, Punjabi
Fluent
Work Experience
Bilingual (English/French/Spanish) Social Media Manager, Tech Support, Customer Service & Recruiter at Forever Bloom
July 1, 2025 - PresentLead bilingual social media strategy across Instagram, Facebook, and TikTok; deliver bilingual customer service and technical support via live chat, phone, and email; conduct bilingual recruitment and onboarding for marketing, support, and tech teams; monitor analytics and implement growth strategies to increase visibility, followers, and brand loyalty.
Bilingual (English/French) Customer Support, Social Media Management & Tech Support Specialist at Kavi Kavi
September 1, 2024 - PresentProvided bilingual (English/French) customer support via live chat and phone; troubleshot issues on the website to enhance user experience; managed bilingual social media content and strategies to boost brand visibility and engagement.
Bilingual (English/Spanish) Seasonal Live Services Agent at ServiceTitan
May 1, 2024 - May 1, 2025Delivered phone-based support in English and Spanish, guiding customers through service options and bookings; educated customers on offerings to improve conversions; consistently achieved KPIs for contact rate and customer satisfaction.
Bilingual (English/French) Customer Support Representative / Help Desk / Recruiter at Turbo Ion
February 1, 2017 - February 1, 2024Resolved 50+ client issues daily across phone, email, and chat in English and French; maintained and optimized website presence and Google Business listing; managed Shopify store operations and recruitment across multiple departments.
Bilingual (English/French) Social Media Manager / Customer Solutions / Recruiter at Croc
February 1, 2018 - February 1, 2023Managed multi-platform social media accounts in English and French; designed ads and promotional materials; performed SEO optimization and online reputation repair; supported customer solutions and recruitment.
Customer Service Representative / Recruiter at Econo Petroleum
January 1, 2013 - February 1, 2017Negotiated franchise agreements and secured new B2B clients; provided customer support, improving retention and satisfaction.
Customer Service Representative at Maple Leaf Gas
June 1, 2011 - January 1, 2013Handled 100+ inbound calls daily, increasing sales; managed live chat support and data entry.
Help Desk & Client Support Specialist at Luminant Link Inc.
December 1, 2010 - March 1, 2011Provided Tier 1 website and internet product support for 75+ clients daily; resolved 80% of issues at first contact.
Customer Service Representative / Recruiter / Sales at Econo Petroleum – Remote
January 1, 2013 - February 1, 2017Negotiated franchise agreements and secured new B2B clients. Provided customer support, improving retention and satisfaction.
Customer Support Representative at Maple Leaf Gas – London, ON
June 1, 2011 - January 31, 2013Handled 100+ inbound calls daily, increasing sales by 25%. Managed live chat support and processed accurate data entry.
Help Desk & Client Support Specialist at Luminant Link Inc. – Sacramento, CA
December 1, 2010 - March 1, 2011Provided Tier 1 website and internet product support for 75+ clients daily. Resolved 80% of technical issues at first contact.
Customer Service & Recruiter / Sales at Econo Petroleum
January 1, 2013 - February 1, 2017Negotiated franchise agreements and secured new B2B clients; provided customer support to improve retention and satisfaction.
Education
Bachelor’s in Information Systems & Software Programming at Algonquin College
January 11, 2030 - January 27, 2026Digital Marketing Certificate at Facebook Blueprint
January 1, 2020 - January 1, 2022Google Analytics Certification at Google
January 1, 2020 - January 27, 2026IT Support Professional Certificate at Coursera
January 11, 2030 - January 27, 2026Bachelor's in Information Systems & Software Programming at Algonquin College
January 11, 2030 - January 27, 2026IT Support Professional Certificate at Coursera
January 11, 2030 - January 27, 2026Digital Marketing Certificate at Facebook Blueprint
January 1, 2020 - December 31, 2022Google Analytics Certification at Google
January 1, 2020 - January 27, 2026IT Support Professional Certificate at Coursera
January 11, 2030 - April 8, 2026Digital Marketing Certificate at Facebook Blueprint
January 1, 2020 - December 31, 2022Google Analytics Certification at Google
January 1, 2020 - April 8, 2026Bachelor’s in Information Systems & Software Programming at Algonquin College
January 11, 2030 - April 8, 2026Qualifications
IT Support Professional Certificate
January 11, 2030 - January 27, 2026Digital Marketing Certificate – Facebook Blueprint
January 1, 2020 - January 1, 2022Google Analytics Certification
January 1, 2020 - January 27, 2026Bachelor’s in Information Systems & Software Programming
January 11, 2030 - January 27, 2026IT Support Professional Certificate
January 11, 2030 - January 27, 2026Digital Marketing Certificate
January 1, 2020 - December 31, 2022Google Analytics Certification
January 1, 2020 - January 27, 2026IT Support Professional Certificate
January 11, 2030 - April 8, 2026Digital Marketing Certificate
January 1, 2020 - December 31, 2022Google Analytics Certification
January 1, 2020 - April 8, 2026Industry Experience
Software & Internet, Media & Entertainment, Professional Services, Retail, Education
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Hire a Web Developer
We have the best web developer experts on Twine. Hire a web developer in Brampton today.