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I am a hardworking and proactive technology professional with a strong focus on cloud computing, customer support, system administration, and data analysis. Over the years I have led cloud support teams, streamlined incident response, and helped organizations maintain high availability and strong security postures across multi-cloud environments. I thrive in collaborative settings and enjoy mentoring junior colleagues while staying abreast of emerging cloud technologies. My experience spans practical engineering, education, and technology internships, giving me a balanced perspective on delivering reliable digital solutions. I am passionate about strategic planning, continuous learning, and applying data-driven approaches to improving operations and customer experience.…I am a hardworking and proactive technology professional with a strong focus on cloud computing, customer support, system administration, and data analysis. Over the years I have led cloud support teams, streamlined incident response, and helped organizations maintain high availability and strong security postures across multi-cloud environments. I thrive in collaborative settings and enjoy mentoring junior colleagues while staying abreast of emerging cloud technologies. My experience spans practical engineering, education, and technology internships, giving me a balanced perspective on delivering reliable digital solutions. I am passionate about strategic planning, continuous learning, and applying data-driven approaches to improving operations and customer experience.

Daniel Jesulayomi Okoro

Cloud Developer, Data Analyst, Developer, +2

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I am a hardworking and proactive technology professional with a strong focus on cloud computing, customer support, system administration, and data analysis. Over the years I have led cloud support teams, streamlined incident response, and helped organizations maintain high availability and strong security postures across multi-cloud environments. I thrive in collaborative settings and enjoy mentoring junior colleagues while staying abreast of emerging cloud technologies. My experience spans practical engineering, education, and technology internships, giving me a balanced perspective on delivering reliable digital solutions. I am passionate about strategic planning, continuous learning, and applying data-driven approaches to improving operations and customer experience.…I am a hardworking and proactive technology professional with a strong focus on cloud computing, customer support, system administration, and data analysis. Over the years I have led cloud support teams, streamlined incident response, and helped organizations maintain high availability and strong security postures across multi-cloud environments. I thrive in collaborative settings and enjoy mentoring junior colleagues while staying abreast of emerging cloud technologies. My experience spans practical engineering, education, and technology internships, giving me a balanced perspective on delivering reliable digital solutions. I am passionate about strategic planning, continuous learning, and applying data-driven approaches to improving operations and customer experience.

Available to hire

I am a hardworking and proactive technology professional with a strong focus on cloud computing, customer support, system administration, and data analysis. Over the years I have led cloud support teams, streamlined incident response, and helped organizations maintain high availability and strong security postures across multi-cloud environments. I thrive in collaborative settings and enjoy mentoring junior colleagues while staying abreast of emerging cloud technologies.

My experience spans practical engineering, education, and technology internships, giving me a balanced perspective on delivering reliable digital solutions. I am passionate about strategic planning, continuous learning, and applying data-driven approaches to improving operations and customer experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Yoruba

Advanced

Work Experience

Ag. Lead, Cloud Support at MainOne (An Equinix Company)

February 1, 2023 - Present

Led the cloud support team to deliver timely customer resolutions, achieving an average response time below 7 minutes and MTTR under 2 hours for outages. Maintained 99.95% multi-cloud platform availability, managed processes and tooling, and ensured compliance with operational standards. Collaborated with cloud and security teams to enhance security posture, provided Level 1–2 technical support for cloud services, mentored junior staff, and prepared performance reports for C-level management. Kept up-to-date with cloud services and emerging technologies while mentoring new team members.

Cloud Infrastructure Engineer at MainOne (An Equinix Company)

October 1, 2022 - February 1, 2023

Delivered cloud-based platform solutions in an Agile environment for mission-critical systems. Configured and monitored cloud infrastructure using SolarWinds Orion; provided Level 3 technical support; coordinated with hardware vendors for successful integration; researched and proposed new technologies; collaborated with Solutions and Sales teams on design proposals; closed audit exceptions contributing to ISO 27001, ISO 9001, and PCI-DSS recertification; mentored junior cloud team members on best practices and IT service management.

Cloud Support Engineer at MainOne (An Equinix Company)

April 1, 2021 - October 1, 2022

Delivered 24/7 backend support for Azure Stack Hub, Public Azure, and AWS IaaS platforms. Resolved incidents within KPIs, gained Azure certifications, led knowledge-sharing sessions, and monitored cloud infrastructure and services. Collaborated across teams to deploy and manage customer services and provided timely troubleshooting and escalation.

Microsoft Intern (Intern4Africa Program)

April 1, 2021 - November 1, 2021

Developed skills in Azure services administration and collaborated with peers from diverse cultures, sharing ideas on cloud services deployment and management.

Teacher (Mathematics, Physics, and ICT) at Bright Star Secondary School, Nigeria

March 1, 2020 - March 1, 2021

Lectured and supervised mathematics, physics, and ICT classes; prepared and evaluated exams; enhanced interpersonal and public speaking skills; managed classroom behavior and prepared periodic progress reports.

Teleport and Production Intern at Zinox Technologies Limited, Lagos

June 1, 2019 - August 1, 2019

Managed internal servers, assembled computer hardware for production, troubleshoot and resolve issues for internal and external customers, provided remote support to field engineers, and produced technical reports for management.

Technology Intern at Netfocus Technologies Limited, Lagos

May 1, 2015 - August 1, 2015

Developed research, marketing, and pricing proposals; provided technical help desk support and facilitated effective communication with customers and staff.