Hello, I’m Leonardo Araujo Garcia, a people-oriented, multilingual professional with over 11 years of experience in customer service and hospitality. Born in Brazil and raised and professionally trained in Belgium, I have supported guests and colleagues from diverse cultures. I’m seeking remote roles in customer support, people operations, or community/language assistance. I value empathy, clear communication, and accountability, and I thrive in roles that foster meaningful human connections and sustainable work practices. I’m eager to learn, collaborate, and grow with a forward-thinking team. I welcome training to build new skills and enjoy contributing to a positive, inclusive remote environment where professional development and personal well-being are respected.

Leonardo Araujo Garcia

Hello, I’m Leonardo Araujo Garcia, a people-oriented, multilingual professional with over 11 years of experience in customer service and hospitality. Born in Brazil and raised and professionally trained in Belgium, I have supported guests and colleagues from diverse cultures. I’m seeking remote roles in customer support, people operations, or community/language assistance. I value empathy, clear communication, and accountability, and I thrive in roles that foster meaningful human connections and sustainable work practices. I’m eager to learn, collaborate, and grow with a forward-thinking team. I welcome training to build new skills and enjoy contributing to a positive, inclusive remote environment where professional development and personal well-being are respected.

Available to hire

Hello, I’m Leonardo Araujo Garcia, a people-oriented, multilingual professional with over 11 years of experience in customer service and hospitality. Born in Brazil and raised and professionally trained in Belgium, I have supported guests and colleagues from diverse cultures. I’m seeking remote roles in customer support, people operations, or community/language assistance. I value empathy, clear communication, and accountability, and I thrive in roles that foster meaningful human connections and sustainable work practices.

I’m eager to learn, collaborate, and grow with a forward-thinking team. I welcome training to build new skills and enjoy contributing to a positive, inclusive remote environment where professional development and personal well-being are respected.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

Portuguese
Fluent
Dutch
Fluent
English
Fluent
French
Advanced
German
Intermediate
Spanish; Castilian
Intermediate

Work Experience

Customer Service & Guest Support at Juma Amazon Lodge
January 1, 2025 - Present
Communicate daily with international guests; provide support, guidance, and clear explanations of services; resolve questions and issues calmly and professionally; maintain a high level of customer satisfaction.
Waiter, Bartender & Assistant Chef at Hospitality Sector
January 1, 2014 - January 1, 2025
Delivered high-quality customer service in fast-paced environments; Managed orders, payments, and inquiries; Resolved complaints with empathy and professionalism; Supported kitchen operations and teamwork.
Customer Service Representative – Hospitality at Hospitality, Belgium
January 1, 2014 - January 1, 2025
Delivered consistent customer support in fast-paced environments; assisted clients with payments, questions, and complaints; built trust and long-term relationships with customers; developed strong communication and problem-solving skills.
Community Support Volunteer at vzw Warm Hart
January 1, 2014 - January 1, 2017
Supported people in need through community initiatives, strengthened empathy, responsibility, and social awareness.
Customer Service Representative – Hospitality at Hospitality
January 1, 2014 - January 1, 2025
Delivered consistent customer support in fast-paced environments, assisted clients with payments, questions, and complaints, and built trust and long-term relationships with customers; developed strong communication and problem-solving skills.
Customer Service Representative at Hospitality, Belgium
January 1, 2014 - January 1, 2025
Delivered consistent customer support in fast-paced environments; assisted clients with payments, questions, and complaints; built trust and long-term relationships with customers; developed strong communication and problem-solving skills.

Education

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Qualifications

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Industry Experience

Travel & Hospitality, Professional Services, Retail, Education, Media & Entertainment, Other, Non-Profit Organization