Brittany Russo

Strategic Operations Lead - High Performing Networks at Oscar Health Insurance

Identified and executed cost-saving opportunities by analyzing out-of-network leakage and optimizing contract architectures. Served as Project Owner for the integration of Generative AI and ML models to automate identification of exclusive contract terms and HMO referral routing. Authored a $46M ROI business case for a High-Performing Networks program, projected to increase YoY ROI by 3-7% through new product designs and revenue streams. Redesigned theVendor RFP and onboarding process, improving turnaround time by 20% through standardized priority metrics and stakeholder scorecards. Developed ML-driven value proposition to mitigate bias in provider referral habits, improving patient equity and clinical outcomes. Automated operating & compliance workflows, raising efficiency by 30%.

IT Transformation Manager (Enterprise Strategy) at Johnson Controls

Orchestrated seven concurrent North Star initiatives with a combined target of $480M in enterprise spend reduction. Managed Velocity (Work Order Management System); led a cross-functional team of engineers and analysts through agile sprints for 5,000+ internal users. Facilitated Monthly Business Reviews (MBRs) for C-Suite executives, translating technical hurdles into strategic milestones and product management.

Clinical Data & Operations Program Manager at Amazon Care

Key stakeholder for NLP and Automated Speech Recognition projects; established human-in-the-loop evaluation framework for provider translations. Developed 30+ innovative analytical models linking disparate data sources (CPT coding, RN Nurse Bot Rignation) to provide a 360 view of program performance. Led the creation of COVID-19 reporting protocols and medical coding logic enabling executive leadership to execute real-time resource and staffing plans.

Project Lead - Nursing Informatics & Digital Transformation (EHR) at Seattle Children's Hospital

Led clinical workflow design, requirements gathering and stakeholder management (1,500+ RNs) for a large-scale Epic EHR migration and implementation.