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I am a highly dedicated and results-driven customer care professional with a solid track record of 5 years delivering exceptional service in high-volume environments. I have consistently resolved billing inquiries, managed disputes, and provided personalized support, leveraging strong communication and problem-solving skills to ensure high customer satisfaction. I am now seeking to harness my robust communication and problem-solving abilities to make a meaningful contribution within a customer-centric organization.…I am a highly dedicated and results-driven customer care professional with a solid track record of 5 years delivering exceptional service in high-volume environments. I have consistently resolved billing inquiries, managed disputes, and provided personalized support, leveraging strong communication and problem-solving skills to ensure high customer satisfaction. I am now seeking to harness my robust communication and problem-solving abilities to make a meaningful contribution within a customer-centric organization.

Dhruv Kantharia

Project Manager, Content Creator, Content Designer, +5

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I am a highly dedicated and results-driven customer care professional with a solid track record of 5 years delivering exceptional service in high-volume environments. I have consistently resolved billing inquiries, managed disputes, and provided personalized support, leveraging strong communication and problem-solving skills to ensure high customer satisfaction. I am now seeking to harness my robust communication and problem-solving abilities to make a meaningful contribution within a customer-centric organization.…I am a highly dedicated and results-driven customer care professional with a solid track record of 5 years delivering exceptional service in high-volume environments. I have consistently resolved billing inquiries, managed disputes, and provided personalized support, leveraging strong communication and problem-solving skills to ensure high customer satisfaction. I am now seeking to harness my robust communication and problem-solving abilities to make a meaningful contribution within a customer-centric organization.

Available to hire

I am a highly dedicated and results-driven customer care professional with a solid track record of 5 years delivering exceptional service in high-volume environments. I have consistently resolved billing inquiries, managed disputes, and provided personalized support, leveraging strong communication and problem-solving skills to ensure high customer satisfaction.

I am now seeking to harness my robust communication and problem-solving abilities to make a meaningful contribution within a customer-centric organization.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

Gujarati

Fluent

English

Fluent

Work Experience

Senior Customer Care Agent at Firstsource - E.ON (India)

January 1, 2019 - February 1, 2021

Excelled in resolving billing inquiries and payment issues via live chat. Demonstrated deep understanding of E.ON's billing systems and policies; guided customers through payment methods; addressed technical concerns; managed disputes; maintained accurate CRM records; handled around 40 chats daily while supporting system navigation and chat handling.

Senior Customer Care Agent at First Source - E.ON (India)

January 1, 2019 - February 1, 2021

Exceled in resolving billing inquiries and payment issues via live chat. Demonstrated deep understanding of E.ON's billing systems and policies, ensuring accurate and insightful assistance. Guided customers through payment methods, streamlined procedures, and addressed technical concerns, leading to seamless transactions. Effectively managed disputes, collaborating with relevant departments for fair and timely resolutions. Maintained detailed CRM records, supported meter readings, updates, billing, and refunds, averaging around 40 chats daily while supporting system navigation and chat handling. Worked closely with cross-functional teams, contributing insights for more efficient billing procedures.

Senior Customer Care Agent at Kundan Estates

March 1, 2017 - January 31, 2019

Provided exceptional customer care in real estate; managed tenant relations, inquiries, maintenance requests, and lease-related issues; responded to prospective tenants about properties, arranged viewings, and provided detailed property information; assisted with lease terms and policies; resolved conflicts and maintained records for reference and ongoing improvement.

Customer Care Agent at Kundan Estates

March 1, 2017 - January 1, 2019

Provided exceptional customer care services in real estate, ensuring positive experiences for clients and tenants. Tenant relations: addressed concerns and maintenance requests, promptly resolved issues for maximum tenant satisfaction. Property inquiries: responded to potential clients about available properties, scheduling viewings, and delivering detailed property information. Lease agreements: assisted clients in understanding lease terms, rental policies, and property rules, promoting transparency and compliance. Conflict resolution: handled tenant, neighbor, and client conflicts, fostering harmonious living environments and positive client relationships. Documentation: maintained accurate records of client interactions, property inquiries, and tenant concerns for reference and ongoing improvement. Follow-up: conducted post-interaction feedback calls and emails to ensure client needs were met and identify improvement opportunities. Team collaboration: worked with property managemen