I am dedicated to providing top-notch customer service and support. With experience in call centers and a keen ability to communicate effectively, I excel in helping clients resolve their queries and ensuring satisfaction. My goal is to always make a meaningful impact in my work environment. In my previous roles, I've developed strong teamwork skills and a collaborative attitude. I believe that every interaction is an opportunity to learn and grow, both personally and professionally. I'm passionate about making a difference and forging strong connections within my team.

Zethembe Tracey Ndlovu

I am dedicated to providing top-notch customer service and support. With experience in call centers and a keen ability to communicate effectively, I excel in helping clients resolve their queries and ensuring satisfaction. My goal is to always make a meaningful impact in my work environment. In my previous roles, I've developed strong teamwork skills and a collaborative attitude. I believe that every interaction is an opportunity to learn and grow, both personally and professionally. I'm passionate about making a difference and forging strong connections within my team.

Available to hire

I am dedicated to providing top-notch customer service and support. With experience in call centers and a keen ability to communicate effectively, I excel in helping clients resolve their queries and ensuring satisfaction. My goal is to always make a meaningful impact in my work environment.

In my previous roles, I’ve developed strong teamwork skills and a collaborative attitude. I believe that every interaction is an opportunity to learn and grow, both personally and professionally. I’m passionate about making a difference and forging strong connections within my team.

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Language

English
Fluent
Tswana
Fluent
Xhosa
Fluent

Work Experience

Call Center Agent at AFRISHORE BPO SA
June 1, 2023 - Present
Assisted clients with their technical and service inquiries, using effective communication skills to foster positive relationships.
Call Center Agent at AFRI-SHORE BPO SA
June 1, 2023 - Present
Engaged with customers, managed calls, and ensured effective communication to meet client expectations.
Call Center Agent at Bytestream
February 1, 2022 - January 31, 2023
Responsible for handling customer inquiries and providing support, ensuring timely resolution of issues and maintaining high customer satisfaction rates.
Call Center Agent at Bystream
February 1, 2022 - January 31, 2023
Provided customer service and support, addressing inquiries and resolving issues efficiently to enhance customer satisfaction.

Education

Diploma - Grade 12 at Minerva High School
January 11, 2030 - January 28, 2026

Qualifications

Diploma
January 13, 2021 - December 20, 2021

Industry Experience

Professional Services