Zethembe Tracey Ndlovu

Available to hire

I am dedicated to providing top-notch customer service and support.

About

I am dedicated to providing top-notch customer service and support. With experience in call centers and a keen ability to communicate effectively, I excel in helping clients resolve their queries and ensuring satisfaction. My goal is to always make a meaningful impact in my work environment.

In my previous roles, I’ve developed strong teamwork skills and a collaborative attitude. I believe that every interaction is an opportunity to learn and grow, both personally and professionally. I’m passionate about making a difference and forging strong connections within my team.

  • 4 years' experience
  • Joined January 2026

Languages

  • EnglishFluent
  • TswanaFluent
  • XhosaFluent

Industry experience

  • Professional Services

Work experience· 4 roles

Call Center Agent · AFRISHORE BPO SAJun 2023 – Present · 3 yrs 6 mos

Assisted clients with their technical and service inquiries, using effective communication skills to foster positive relationships.

Call Center Agent · AFRI-SHORE BPO SAJun 2023 – Present · 3 yrs 6 mos

Engaged with customers, managed calls, and ensured effective communication to meet client expectations.

Call Center Agent · BytestreamFeb 2022 – Jan 2023 · 1 yr

Responsible for handling customer inquiries and providing support, ensuring timely resolution of issues and maintaining high customer satisfaction rates.

Call Center Agent · BystreamFeb 2022 – Jan 2023 · 1 yr

Education

Diploma - Grade 12 · Minerva High School2030 – 2026

Certifications and awards

Diploma2021

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