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I’m an NLP Engineer with 7+ years of experience building and optimizing conversational AI systems across banking, automotive, and voice assistant platforms. I’ve worked on large-scale chatbots and in-car voice assistants for major brands such as Audi, BMW, Mercedes, and Belfius, focusing on intent classification, entity recognition, and model fine-tuning.…

Ozlem Akpinar Ciaccio

Data Scientist, AI Engineer, Programmer, +3

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I’m an NLP Engineer with 7+ years of experience building and optimizing conversational AI systems across banking, automotive, and voice assistant platforms. I’ve worked on large-scale chatbots and in-car voice assistants for major brands such as Audi, BMW, Mercedes, and Belfius, focusing on intent classification, entity recognition, and model fine-tuning.…

Available to hire

I’m an NLP Engineer with 7+ years of experience building and optimizing conversational AI systems across banking, automotive, and voice assistant platforms. I’ve worked on large-scale chatbots and in-car voice assistants for major brands such as Audi, BMW, Mercedes, and Belfius, focusing on intent classification, entity recognition, and model fine-tuning.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Turkish

Fluent

French

Advanced

English

Fluent

Work Experience

NLP Engineer at Mphasis

September 1, 2024 - December 1, 2024

Led optimization of Kore.ai’s banking chatbot for Belfius by analyzing conversation flows and implementing intent recognition improvements. Increased chatbot accuracy from 75% to 90+% through systematic intent mapping and training data refinement. Conducted daily testing and fine-tuning of language models.

Data Scientist with NLP at HARMAN – SAMSUNG – Bixby

December 1, 2017 - January 1, 2021

Managed and manipulated large datasets; built and iteratively improved supervised learning models for NLU and speech recognition; collaborated with QA testers and UX teams to optimize Bixby applications; annotated data for supervised learning; analyzed user behavior data to improve training data quality.

NLP Engineer at Cerence

September 1, 2021 - August 1, 2024

Developed natural language understanding technology (NLU) and advanced conversational dialog systems for in-car voice assistants across automotive domains; optimized models to reach 90%+ accuracy on multiple domains; established guidelines for entity tagging and categorisation; managed weekly deployments via Jenkins.

Speech Recognition Intern at VOCAPIA

May 1, 2016 - October 1, 2016

Analyzed Turkish transcription outputs, defined errors to optimize the speech recognition model; scraped web data, cleaned training data, and selected domain-specific data; built and measured statistical language models for the medical domain.