Ozlem Akpinar Ciaccio
I’m an NLP Engineer with 7+ years of experience building and optimizing conversational AI systems across banking, automotive, and voice assistant platforms.
About
I’m an NLP Engineer with 7+ years of experience building and optimizing conversational AI systems across banking, automotive, and voice assistant platforms. I’ve worked on large-scale chatbots and in-car voice assistants for major brands such as Audi, BMW, Mercedes, and Belfius, focusing on intent classification, entity recognition, and model fine-tuning.
- 6 years' experience
- Joined January 2026
Industry experience
- Software & Internet
- Professional Services
- Media & Entertainment
Work experience· 4 roles
Led optimization of Kore.ai’s banking chatbot for Belfius by analyzing conversation flows and implementing intent recognition improvements. Increased chatbot accuracy from 75% to 90+% through systematic intent mapping and training data refinement. Conducted daily testing and fine-tuning of language models.
Developed natural language understanding technology (NLU) and advanced conversational dialog systems for in-car voice assistants across automotive domains; optimized models to reach 90%+ accuracy on multiple domains; established guidelines for entity tagging and categorisation; managed weekly deployments via Jenkins.
Managed and manipulated large datasets; built and iteratively improved supervised learning models for NLU and speech recognition; collaborated with QA testers and UX teams to optimize Bixby applications; annotated data for supervised learning; analyzed user behavior data to improve training data quality.
Education
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