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I am a highly organized administrative professional with experience supporting corporate operations through effective administration, customer service, and executive assistance. I excel at liaising with internal and external stakeholders, ensuring compliance with company policies, and improving efficiency through structured organisation and proactive problem-solving. I bring strong communication, data management, and multitasking skills to deliver high-quality business support.…I am a highly organized administrative professional with experience supporting corporate operations through effective administration, customer service, and executive assistance. I excel at liaising with internal and external stakeholders, ensuring compliance with company policies, and improving efficiency through structured organisation and proactive problem-solving. I bring strong communication, data management, and multitasking skills to deliver high-quality business support.

RACHAEL IDEBANERIA EKUMATALOR

Project Manager, Graphic Designer, Photographer, +2

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I am a highly organized administrative professional with experience supporting corporate operations through effective administration, customer service, and executive assistance. I excel at liaising with internal and external stakeholders, ensuring compliance with company policies, and improving efficiency through structured organisation and proactive problem-solving. I bring strong communication, data management, and multitasking skills to deliver high-quality business support.…I am a highly organized administrative professional with experience supporting corporate operations through effective administration, customer service, and executive assistance. I excel at liaising with internal and external stakeholders, ensuring compliance with company policies, and improving efficiency through structured organisation and proactive problem-solving. I bring strong communication, data management, and multitasking skills to deliver high-quality business support.

Available to hire

I am a highly organized administrative professional with experience supporting corporate operations through effective administration, customer service, and executive assistance.

I excel at liaising with internal and external stakeholders, ensuring compliance with company policies, and improving efficiency through structured organisation and proactive problem-solving. I bring strong communication, data management, and multitasking skills to deliver high-quality business support.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Warehouse Administrator (Night Operations) at DPD UK

September 1, 2025 - January 1, 2026

Accurately processed parcel data, delivery manifests, and scanning information using warehouse management systems; updated internal systems to enable real-time tracking of parcels and delivery statuses; prepared and checked paperwork for inbound and outbound deliveries, ensuring accuracy and compliance; liaised with drivers, depot staff, and supervisors to resolve parcel queries and delivery discrepancies; provided administrative support to warehouse operations including data entry, filing, and report preparation; maintained records in line with procedures, health & safety, and GDPR requirements; assisted with investigations into missing, delayed, or mis-sorted parcels by updating systems and escalating issues; supported audits, stock checks, and operational reports as required.

Executive Assistant to the Project Manager at KOHI ENGINEERING

September 1, 2023 - August 31, 2025

Supported the Project Manager with project management tools to maintain smooth technical and operational workflows; organised and maintained technical documentation including codebases, specifications, configurations, and project reports; served as liaison between technical teams, clients, and stakeholders to ensure consistent communication; coordinated schedules for meetings, code sprints, testing sessions, and engineering deadlines; managed and tracked project data including analysis outputs, model files, and scanned datasets; prepared detailed technical progress reports including system configurations and development milestones; assisted in resolving 30% of technical challenges and ensured proper documentation for follow-up.

Customer Service Officer at Brainshare Technology and Services

February 1, 2021 - January 31, 2023

Delivered high-quality customer support through multiple channels including email, phone, and online systems; guided users through onboarding steps, verification, and account setup processes, and raised customer satisfaction by 45%; handled sensitive or complex enquiries professionally while following internal compliance requirements; maintained over 12,000 customer records and supported administrative documentation processes; identified blockers, proposed solutions, and supported improvements in operational workflows.

Assistant Manager at Zizi's Restaurant

September 1, 2019 - December 31, 2021

Managed daily restaurant operations while overseeing staff workflow and customer experience; resolved escalated customer concerns professionally, enhancing satisfaction and retention by 20%; managed staff schedules, documentation, and operational processes to support smooth service delivery; ensured adherence to financial procedures including cash and card handling; contributed to process improvements by identifying workflow gaps and implementing operational solutions.