Joslin B. Banks

Service Representative at Geico Insurance Company

Assisted 50+ customers daily through phone, email, and in-person inquiries, maintaining a 95% customer satisfaction rating. Processed policy changes, cancellations, and reinstatements, improving department efficiency by 10%. Collaborated with underwriting, legal, and sales teams to resolve complex claims, reducing resolution time by 15%. Ensured compliance with company policies and state regulations, consistently meeting quality assurance benchmarks.

Live Control Operator at Mount Hope Baptist Church

Managed live streaming of weekly services to multiple platforms, increasing viewership by 20%. Set up and operated cameras, lighting, and audio systems, ensuring optimal broadcast quality. Acted as the primary technical contact, resolving 100% of issues within a 5-minute window. Trained 3 additional team members in live control operations, improving team capacity.

Live Control Operator at Growth Church

Directed live streaming services, ensuring 100% uptime and quality during broadcasts. Monitored and adjusted audio levels and lighting, enhancing production value and audience engagement. Provided technical support during live events, resolving issues in under 5 minutes.

Account Specialist at The DTV Agency

Coordinated with talent and locations for over 20+ shoots, maintaining project timelines. Collaborated with the creative team on script development, contributing to the completion of 15 projects. Managed equipment logistics and schedules, reducing setup time by 10%.

Senior Technical Support Specialist at Ibex Global

Provided first-level support for Apple products, achieving a 90% first-call resolution rate. Processed over 1,000 hardware and software sales with 98% accuracy, adhering to security protocols.

Live Digital Operator at Tribune Media, WTKR Channel 3

Operated video servers and automation systems, ensuring seamless broadcast of live sports and news. Maintained FCC compliance through diligent management of transmission equipment. Reduced equipment downtime by 20% through proactive troubleshooting and repairs.

Media Specialist II at Virginia State University

Directed pre-production and live event coverage for 30+ university events, achieving high-quality output. Trained and supervised a team of 5, ensuring adherence to production standards and deadlines.