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Hi, I’m Petra Eriksson, a user researcher with 7+ years in fintech and a strong focus on accessibility. I bring solid qualitative research expertise and CPACC-certified accessibility knowledge to turn user data into clear, actionable insights that drive product impact. I collaborate closely with designers and cross-functional teams to embed research into organizations, translate findings into priorities, and build inclusive, high-quality digital experiences. I also lead accessibility audits and collaborate across product, design, and engineering to deliver measurable improvements.…Hi, I’m Petra Eriksson, a user researcher with 7+ years in fintech and a strong focus on accessibility. I bring solid qualitative research expertise and CPACC-certified accessibility knowledge to turn user data into clear, actionable insights that drive product impact. I collaborate closely with designers and cross-functional teams to embed research into organizations, translate findings into priorities, and build inclusive, high-quality digital experiences. I also lead accessibility audits and collaborate across product, design, and engineering to deliver measurable improvements.

Petra Eriksson

UX Designer, Content Designer, Web Designer

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Hi, I’m Petra Eriksson, a user researcher with 7+ years in fintech and a strong focus on accessibility. I bring solid qualitative research expertise and CPACC-certified accessibility knowledge to turn user data into clear, actionable insights that drive product impact. I collaborate closely with designers and cross-functional teams to embed research into organizations, translate findings into priorities, and build inclusive, high-quality digital experiences. I also lead accessibility audits and collaborate across product, design, and engineering to deliver measurable improvements.…Hi, I’m Petra Eriksson, a user researcher with 7+ years in fintech and a strong focus on accessibility. I bring solid qualitative research expertise and CPACC-certified accessibility knowledge to turn user data into clear, actionable insights that drive product impact. I collaborate closely with designers and cross-functional teams to embed research into organizations, translate findings into priorities, and build inclusive, high-quality digital experiences. I also lead accessibility audits and collaborate across product, design, and engineering to deliver measurable improvements.

Available to hire

Hi, I’m Petra Eriksson, a user researcher with 7+ years in fintech and a strong focus on accessibility. I bring solid qualitative research expertise and CPACC-certified accessibility knowledge to turn user data into clear, actionable insights that drive product impact.

I collaborate closely with designers and cross-functional teams to embed research into organizations, translate findings into priorities, and build inclusive, high-quality digital experiences. I also lead accessibility audits and collaborate across product, design, and engineering to deliver measurable improvements.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Swedish

Fluent

English

Advanced

Work Experience

Project Leader at Axess Lab Stockholm

January 1, 2025 - Present

Led accessibility projects and practical-experience initiatives; coordinated with industry specialists to build inclusive digital services; oversaw project planning, coordination, and execution for large-scale collaborations.

User Researcher at PayPal Stockholm

January 1, 2020 - December 31, 2024

Continued user research across PayPal fintech offerings with a focus on accessibility and inclusive design; contributed to product decisions and roadmaps in collaboration with cross-functional teams; improved usability metrics and insights-to-action.

UX Researcher at PayPal

January 1, 2020 - January 1, 2024

Planned, coordinated and conducted projects in publicly funded environments; responsible for overall delivery, stakeholder coordination, scheduling and implementation.

User Researcher at iZettle Stockholm (Zettle by PayPal)

January 1, 2016 - December 31, 2020

Led user research and accessibility initiatives for fintech products; conducted interviews, usability tests, and accessibility audits; translated data into actionable product priorities; collaborated with designers and engineers to improve user experience and conversion.

UX Researcher at Zettle (PayPal)

January 1, 2016 - January 1, 2020

Led user research and translated insights into product strategies; collaborated with cross-functional teams across design, IT, and research to improve product experiences.