Lee Ian Rivera Ibanez

Provided technical support by troubleshooting computers, IP telephones, printers, scanners, and mobile devices; configured, maintained, and troubleshot networks using CCNA principles; managed Office 365 and Azure services, including user management, software deployment, and cloud-based solutions; administered email systems and domains; installed and deployed essential software; set up LANs, shared folders, and Internet configurations for on-site and remote projects; deployed a Synology NAS for data backup and recovery; implemented security measures (antivirus, Fortinet firewalls, and access controls); maintained thorough documentation of requests and configurations; collaborated with IT teams to resolve complex issues.

Accurately encoded and organized data, ensuring alignment with original documents; maintained original paper evidence; managed backup copies; adhered to schedules; performed on-site technical tasks and troubleshooting; assisted network/system administrator with basic router/switch/hub maintenance; updated network applications as required.

Troubleshot and resolved hardware, connectivity, printer and software issues; replaced defective parts; performed on-site maintenance; monitored equipment; prepared purchasing requests; wrote daily and monthly reports; installed CCTV networks for multiple branches; assisted with routers, switches, and hubs; maintained IT assets and security; conducted planned preventive maintenance; participated in IT meetings to discuss service improvements.