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I am a results-driven IT professional with years of hands-on experience in IT support, networking, and system maintenance. I excel at troubleshooting across Windows environments, Microsoft 365, AD, CCTV, and IP telephony, delivering reliable on-site and remote support with a customer-first mindset. I am committed to driving efficiency, solving complex issues, and continuously adapting to new technologies. I thrive in collaborative environments and enjoy planning, deploying, and documenting IT solutions that protect data and improve productivity.…I am a results-driven IT professional with years of hands-on experience in IT support, networking, and system maintenance. I excel at troubleshooting across Windows environments, Microsoft 365, AD, CCTV, and IP telephony, delivering reliable on-site and remote support with a customer-first mindset. I am committed to driving efficiency, solving complex issues, and continuously adapting to new technologies. I thrive in collaborative environments and enjoy planning, deploying, and documenting IT solutions that protect data and improve productivity.

Lee Ian Rivera Ibanez

Web Developer, Front-End Developer, Back-End Developer, +2

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I am a results-driven IT professional with years of hands-on experience in IT support, networking, and system maintenance. I excel at troubleshooting across Windows environments, Microsoft 365, AD, CCTV, and IP telephony, delivering reliable on-site and remote support with a customer-first mindset. I am committed to driving efficiency, solving complex issues, and continuously adapting to new technologies. I thrive in collaborative environments and enjoy planning, deploying, and documenting IT solutions that protect data and improve productivity.…I am a results-driven IT professional with years of hands-on experience in IT support, networking, and system maintenance. I excel at troubleshooting across Windows environments, Microsoft 365, AD, CCTV, and IP telephony, delivering reliable on-site and remote support with a customer-first mindset. I am committed to driving efficiency, solving complex issues, and continuously adapting to new technologies. I thrive in collaborative environments and enjoy planning, deploying, and documenting IT solutions that protect data and improve productivity.

Available to hire

I am a results-driven IT professional with years of hands-on experience in IT support, networking, and system maintenance. I excel at troubleshooting across Windows environments, Microsoft 365, AD, CCTV, and IP telephony, delivering reliable on-site and remote support with a customer-first mindset.

I am committed to driving efficiency, solving complex issues, and continuously adapting to new technologies. I thrive in collaborative environments and enjoy planning, deploying, and documenting IT solutions that protect data and improve productivity.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

IT Specialist at Essa Al Sulaiti Law Firm

February 1, 2022 - December 1, 2025

Provided technical support by troubleshooting computers, IP telephones, printers, scanners, and mobile devices; configured, maintained, and troubleshot networks using CCNA principles; managed Office 365 and Azure services, including user management, software deployment, and cloud-based solutions; administered email systems and domains; installed and deployed essential software; set up LANs, shared folders, and Internet configurations for on-site and remote projects; deployed a Synology NAS for data backup and recovery; implemented security measures (antivirus, Fortinet firewalls, and access controls); maintained thorough documentation of requests and configurations; collaborated with IT teams to resolve complex issues.

IT / Encoder at Optikus General Mechandise

April 1, 2018 - October 1, 2019

Accurately encoded and organized data, ensuring alignment with original documents; maintained original paper evidence; managed backup copies; adhered to schedules; performed on-site technical tasks and troubleshooting; assisted network/system administrator with basic router/switch/hub maintenance; updated network applications as required.

System Administrator at Jumbo JENRA

January 1, 2017 - February 1, 2018

Troubleshot and resolved hardware, connectivity, printer and software issues; replaced defective parts; performed on-site maintenance; monitored equipment; prepared purchasing requests; wrote daily and monthly reports; installed CCTV networks for multiple branches; assisted with routers, switches, and hubs; maintained IT assets and security; conducted planned preventive maintenance; participated in IT meetings to discuss service improvements.

Owner / Computer Shop Technician at Capas – Tarlac

June 1, 2016 - January 1, 2017

Managed daily operations of a computer rental and printing services shop; diagnosed and repaired desktops and laptops; installed and configured operating systems, applications, and peripherals; provided customer support and technical advice; managed inventory, vendors, billing, and service orders.