Sharmane Sadili

Office Administrative Assistant at Gecko

Responded promptly to incoming emails and inquiries, ensuring clear and professional communication. Conducted outbound calls to follow up with new hires, confirm information, and provide necessary updates. Monitored onboarding progress by reviewing new hire documents for completeness and accuracy. Sent reminders to customers regarding missing or incomplete requirements. Coordinated with recruitment or HR teams to ensure a smooth and timely onboarding process. Maintained organized tracking systems to monitor document submissions and compliance status.

Executive Assistant at Stephan Co. (Business Client)

Organized meetings, appointments, and events. Prioritized and managed the executive's time effectively. Prepared agendas, presentations, and meeting materials. Took notes or minutes and followed up on action items. Prepared travel documents and ensured smooth logistics. Supported the executive with special projects, research, and data collection.

Case Manager and Retention Level 3 Support at Bell Canada

Managed critical customer escalations and ensured timely resolution. Coordinated with support teams, engineers, and leadership to address complex problems. Analyzed escalation trends to identify root causes and recommended improvements. Maintained clear communication with customers during high-tension situations to set expectations. Trained support teams to reduce the number of future escalations.

Case Manager and Retention Level 3 at Bell Canada

Managed critical customer escalations and ensured timely resolution. Coordinated with support teams, engineers, and leadership to address complex problems. Analyzed escalation trends to identify root causes and recommend improvements. Maintained clear communication with customers to set expectations during high-tension situations. Trained support teams to reduce future escalations.