Alexandra Truta

Guest Experience & Service Standard Lead at Bellevue au Lac Hotel

Led guest experience and service standards within an international hotel environment. Acted as a key communication point between guests, front office teams, and management. Contributed to service improvements initiatives to support high-quality guest journeys.

Guest Services Manager at Friends / Muhlíbar / Del Padre Restaurants

Supported the launch and ongoing development of multiple hospitality venues. Managed guest-facing communications, digital content, and promotional initiatives. Collaborated closely with operations to ensure consistent brand presence and guest experience. Contributed to experience design, events, and in-house communications across venues.

Client Experience & Program Lead at Mykonos Bay Resort & Villas

Managed end-to-end guest and client communication within an international resort environment. Coordinated bookings, service delivery, and collaboration between reception and management teams. Ensured high levels of guest satisfaction through proactive problem-solving and clear communication. Supported digital communications initiatives to enhance guest engagement.

Founder & Director at Poise Publishing Ltd. & Authorize Ltd.

Founded and managed two publishing companies from concept through operation. Led creative direction and coordinated international publishing projects. Managed relationships with authors, editors, designers, and external partners. Oversaw publishing programs, timelines, contracts, marketing activities, and audience engagement across multiple creative and commercial projects.

Event & International Programs Coordinator at Success Resources

Coordinated large-scale international events across more than 20 countries. Supported logistics, scheduling, speaker coordination, and on-site delivery for high-attendance programs.

Account Relationship Executive at APL Media Ltd. (London, United Kingdom)

Managed relationships with international agencies and commercial partners within a global travel and publishing environment. Acted as a key point of contact between clients and internal editorial and commercial teams. Supported media partnerships and campaigns across print and digital platforms.

Account Relationship Executive at APL Media Ltd. (London, United Kingdom)

Managed relationships with international agencies and commercial partners within a global travel and publishing environment. Delivered written work for luxury and lifestyle publications; supported independent events and creative initiatives through coordination and communication.

Founder & Director at Poise Publishing Ltd. & Authority Ltd., United Kingdom

Founded and managed two publishing companies from concept through operation. Led creative direction and coordinated international publishing projects. Managed relationships with authors, editors, designers, and external partners. Oversaw publishing programs, timelines, contracts, marketing activities, and audience engagement across multiple creative and commercial projects.

Guest Experience Lead at Friends / Muhlibar / Del Padre Restaurants, Thun

Supported the launch and ongoing development of multiple hospitality venues. Managed guest-facing communication, digital content, and promotional initiatives. Collaborated closely with operations teams to ensure consistent brand presence and guest experience. Contributed to experience design, events, and in-house communication across venues.

Guest Experience Manager at Mykonos Bay Resort & Villas, Greece

End-to-end guest and client communication within an international resort environment. Coordinated bookings, service delivery, and collaboration between reception and management teams. Ensured high levels of guest satisfaction through proactive problem-solving and clear communication. Supported digital communication initiatives to enhance guest engagement before, during, and after stays.