Available to hire
I am a published author, public speaker, and internationally experienced brand storyteller whose work spans Europe and the UK. As a Brand Storytelling & Social Media Specialist, I combine strategic thinking with strong writing instincts, audience awareness, and a long-term branding perspective to help brands present themselves in a way that feels distinctive, polished, and memorable.
I know how to shape narrative, attract attention, and build stronger emotional connections between a brand and its audience—both online and in person—through storytelling, social media, and experiential engagement.
Experience Level
Language
English
Fluent
Spanish; Castilian
Fluent
Romanian, Moldavian, Moldovan
Fluent
German
Beginner
Work Experience
Guest Experience & Service Standard Lead at Bellevue au Lac Hotel
November 1, 2025 - PresentLed guest experience and service standards within an international hotel environment. Acted as a key communication point between guests, front office teams, and management. Contributed to service improvements initiatives to support high-quality guest journeys.
Guest Services Manager at Friends / Muhlíbar / Del Padre Restaurants
April 1, 2025 - October 31, 2025Supported the launch and ongoing development of multiple hospitality venues. Managed guest-facing communications, digital content, and promotional initiatives. Collaborated closely with operations to ensure consistent brand presence and guest experience. Contributed to experience design, events, and in-house communications across venues.
Client Experience & Program Lead at Mykonos Bay Resort & Villas
January 1, 2023 - December 31, 2025Managed end-to-end guest and client communication within an international resort environment. Coordinated bookings, service delivery, and collaboration between reception and management teams. Ensured high levels of guest satisfaction through proactive problem-solving and clear communication. Supported digital communications initiatives to enhance guest engagement.
Founder & Director at Poise Publishing Ltd. & Authorize Ltd.
January 1, 2021 - December 31, 2024Founded and managed two publishing companies from concept through operation. Led creative direction and coordinated international publishing projects. Managed relationships with authors, editors, designers, and external partners. Oversaw publishing programs, timelines, contracts, marketing activities, and audience engagement across multiple creative and commercial projects.
Event & International Programs Coordinator at Success Resources
April 1, 2019 - October 31, 2020Coordinated large-scale international events across more than 20 countries. Supported logistics, scheduling, speaker coordination, and on-site delivery for high-attendance programs.
Account Relationship Executive at APL Media Ltd. (London, United Kingdom)
January 1, 2017 - December 31, 2019Managed relationships with international agencies and commercial partners within a global travel and publishing environment. Acted as a key point of contact between clients and internal editorial and commercial teams. Supported media partnerships and campaigns across print and digital platforms.
Account Relationship Executive at APL Media Ltd. (London, United Kingdom)
January 1, 2020 - December 31, 2021Managed relationships with international agencies and commercial partners within a global travel and publishing environment. Delivered written work for luxury and lifestyle publications; supported independent events and creative initiatives through coordination and communication.
Founder & Director at Poise Publishing Ltd. & Authority Ltd., United Kingdom
January 1, 2019 - December 31, 2020Founded and managed two publishing companies from concept through operation. Led creative direction and coordinated international publishing projects. Managed relationships with authors, editors, designers, and external partners. Oversaw publishing programs, timelines, contracts, marketing activities, and audience engagement across multiple creative and commercial projects.
Guest Experience Lead at Friends / Muhlibar / Del Padre Restaurants, Thun
April 1, 2025 - October 31, 2025Supported the launch and ongoing development of multiple hospitality venues. Managed guest-facing communication, digital content, and promotional initiatives. Collaborated closely with operations teams to ensure consistent brand presence and guest experience. Contributed to experience design, events, and in-house communication across venues.
Guest Experience Manager at Mykonos Bay Resort & Villas, Greece
January 1, 2023 - December 31, 2025End-to-end guest and client communication within an international resort environment. Coordinated bookings, service delivery, and collaboration between reception and management teams. Ensured high levels of guest satisfaction through proactive problem-solving and clear communication. Supported digital communication initiatives to enhance guest engagement before, during, and after stays.
Lead Guest Experience & Service Standards at Bellevue au Lac Hotel, Switzerland
November 1, 2025 - PresentLead guest experience and service standards within an international hotel environment. Acted as a key communication point between guests, front office teams, and management. Contributed to service improvement initiatives to support high-quality guest journeys.
Guest Experience & Service Standards Lead at Bellevue au Lac Hotel
November 1, 2025 - PresentLed guest experience and service standards within an international hotel environment. Acted as a key communication point between guests, front office teams, and management. Contributed to service improvements and experience optimization initiatives to support high-quality guest journeys.
Hospitality & Guest Experience Coordinator at Friends / Mühli Bar / Del Padre Restaurants
April 1, 2025 - October 31, 2025Supported the launch and ongoing development of multiple hospitality venues. Managed guest-facing communication, digital content, and promotional initiatives. Collaborated closely with operations teams to ensure consistent brand presence and guest experience. Contributed to experience design, events, and in-house communication across venues.
Guest Experience Manager at Mykonos Bay Resort & Villas
January 1, 2023 - December 31, 2025Managed end-to-end guest and client communication within an international resort environment. Coordinated bookings, service delivery, and collaboration between reception and management teams. Ensured high levels of guest satisfaction through proactive problem-solving and clear communication. Supported digital communications initiatives to engage guests before, during, and after stays.
Client Services & Experience Manager at NLP Life
January 1, 2019 - December 31, 2020Coordinated large-scale international events across more than 20 countries. Supported logistics, scheduling, speaker coordination, and on-site delivery for high-attendance programs. Worked with international teams and high-profile speakers. Contributed to marketing activities and client experience for global events and training programs. Managed relationships with international clients from initial contact through program participation and follow-up. Supported sales and business development initiatives through strong communication and relationship management. Contributed to premium client experiences for international events and training programs.
Founder & Director at Poise Publishing Ltd. & Authority Ltd.
January 1, 2021 - December 31, 2024Founded and managed two publishing companies from concept through operations. Led creative direction and coordinated international publishing projects. Managed relationships with authors, editors, designers, and external partners. Oversaw publishing programs, timelines, contracts, marketing activities, and audience engagement across multiple creative and commercial projects.
Guest Services Manager at Bellevue au Lac Hotel
November 1, 2025 - PresentLead day-to-day guest services within a luxury hotel setting, maintaining calm, premium service standards in a fast-paced environment. Manage guest escalations, service recovery, and high-expectation requests with professionalism and emotional intelligence. Support and coordinate a small front-of-house team while protecting the overall guest experience.
Marketing & Brand Manager at Friends / Muhlibar / Del Padre Restaurants
April 1, 2025 - October 1, 2025Supported hospitality brand launches, guest-facing messaging, and local visibility initiatives. Helped shape positioning, communications, and atmosphere across customer touchpoints to strengthen brand appeal.
Client Experience Manager at Mykonos Bay Resort & Villas
January 1, 2023 - January 1, 2025Managed the full guest journey from booking through post-stay follow-up, creating a seamless and personalised experience. Worked closely with international and VIP guests, anticipating needs and building lasting goodwill. Brought marketing-minded thinking into the client journey to reinforce brand perception and loyalty.
Founder & Director at Poise Publishing Ltd. / Authoritize Ltd.
January 1, 2021 - January 1, 2024Built and led two creative publishing ventures centred on storytelling, positioning, and commercial presentation. Worked with high-profile authors including Raphael Rowe and Eliza Donovan, shaping narratives and author brands. Won Publisher of the Year and delivered award-winning work including Notorious, recognised as UK Crime Book of the Year.
Account Representative at APL Media
January 1, 2020 - January 1, 2021Managed international commercial partnerships and advertising accounts, balancing relationship building with delivery. Presented ideas, handled negotiations, and supported campaigns in a polished client-facing environment.
Event & Client Relations Executive at Success Resources
January 1, 2017 - January 1, 2020Delivered large-scale live events of 200 to 13,000 attendees across 20+ countries, overseeing logistics, speaker management, and on-site execution. Worked with VIP speakers, celebrity participants, and international teams while maintaining brand standards under pressure. Played a strong client-facing role across event delivery, sales support, and relationship management.
Education
High School Diploma at Senator O’Connor High School
January 1, 2004 - January 1, 2008High School Diploma at Senator O’Connor High School
January 1, 2004 - January 1, 2008Coursework at New York University / Toronto, Canada
January 11, 2030 - February 5, 2026BA (Hons) International Development Studies at York University, Toronto, Canada
January 1, 2008 - January 1, 2012Senator O’Connor High School Diploma at Senator O’Connor High School
January 1, 2004 - January 1, 2008BA (Hons) International Development Studies at York University, Toronto
January 11, 2030 - April 15, 2026Master Practitioner of Neuro-Linguistic Programming at NLP Life, London
January 11, 2030 - April 15, 2026Qualifications
BA (Hons) International Development Studies
January 1, 2008 - January 1, 2012BA (HONS) INTERNATIONAL DEVELOPMENT STUDIES
January 1, 2008 - January 1, 2012High Achiever Award
January 1, 2004 - January 1, 2008Master Practitioner of Neuro-Linguistic Programming
January 1, 2013 - January 1, 2014Master Practitioner of Neuro-Linguistic Programming
January 11, 2030 - April 15, 2026Industry Experience
Media & Entertainment, Travel & Hospitality, Education, Professional Services, Software & Internet, Other
Experience Level
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