Available to hire
Hi, I’m Luis Hernandez, a technology professional based in Lake Worth, FL, with experience in technical support, content moderation, and IT troubleshooting.
I enjoy helping customers resolve issues, improving QA processes, and collaborating with developers to solve software problems. I’m always learning new technologies and enjoy crafting clean, efficient solutions.
Skills
Language
Work Experience
Technical Support at Elaut Group
January 1, 2022 - January 1, 2026Provided technical support via phone, email, and remote access for hardware and software issues, including problem troubleshooting and diagnosis. Configured and recommended components such as motherboards, routers, and modems to enhance system performance and optimize functionality. Collaborated with the development team to identify and resolve software-related issues, resulting in a 25% reduction in customer-reported software problems.
Content Moderator at Partner Hero
January 1, 2021 - January 1, 2022Managed user profiles, ensuring content compliance, monitoring suspicious activity and reports. Administered team moderation quality, conducted QA, provided feedback, and facilitated skill improvement for moderators. Implemented comprehensive content moderation guidelines, resulting in a 15% reduction in moderator errors related to content bans.
Technical Support Lead at Alorica
January 1, 2017 - January 1, 2020Provided phone-based technical support for modem, router, and internet issues. Oversaw Comcast Technical Support team, offering feedback and conducting QA audits to enhance team performance.
Education
High School Diploma at Luis Bogran Departamental Institute
January 1, 2010 - January 1, 2014Qualifications
Industry Experience
Software & Internet, Computers & Electronics, Professional Services
Skills
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