Skills
Experience Level
Expert
Intermediate
Language
English
Advanced
Work Experience
Customer Support Specialist at SofiaLead 2 Ltd.
August 1, 2021 - February 1, 2024CRM usage and clear written communication; account access and verification (KYC); payment issue resolution; customer support via chat & email for the online platform; data-handling guidelines; time management; problem solving; written English (Advanced). Escalated complex cases to technical teams.
Education
High School at Professional High School of Transport, Razlog
January 1, 2014 - January 1, 2018Qualifications
Industry Experience
Software & Internet, Professional Services
Skills
Experience Level
Expert
Intermediate
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