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Hi, I am Malik Jafarov, a customer-focused professional with a proven track record in delivering fast, empathetic support across phone, chat, and email. I have consistently achieved high customer satisfaction and quick resolution of issues, while collaborating with cross-functional teams to streamline processes. I am currently pursuing advanced degrees in management and strategy and look forward to applying my communication, problem-solving, and mentoring skills to a dynamic team.…Hi, I am Malik Jafarov, a customer-focused professional with a proven track record in delivering fast, empathetic support across phone, chat, and email. I have consistently achieved high customer satisfaction and quick resolution of issues, while collaborating with cross-functional teams to streamline processes. I am currently pursuing advanced degrees in management and strategy and look forward to applying my communication, problem-solving, and mentoring skills to a dynamic team.

Malik Jafarov

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Hi, I am Malik Jafarov, a customer-focused professional with a proven track record in delivering fast, empathetic support across phone, chat, and email. I have consistently achieved high customer satisfaction and quick resolution of issues, while collaborating with cross-functional teams to streamline processes. I am currently pursuing advanced degrees in management and strategy and look forward to applying my communication, problem-solving, and mentoring skills to a dynamic team.…Hi, I am Malik Jafarov, a customer-focused professional with a proven track record in delivering fast, empathetic support across phone, chat, and email. I have consistently achieved high customer satisfaction and quick resolution of issues, while collaborating with cross-functional teams to streamline processes. I am currently pursuing advanced degrees in management and strategy and look forward to applying my communication, problem-solving, and mentoring skills to a dynamic team.

Available to hire

Hi, I am Malik Jafarov, a customer-focused professional with a proven track record in delivering fast, empathetic support across phone, chat, and email. I have consistently achieved high customer satisfaction and quick resolution of issues, while collaborating with cross-functional teams to streamline processes.

I am currently pursuing advanced degrees in management and strategy and look forward to applying my communication, problem-solving, and mentoring skills to a dynamic team.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Turkish

Fluent

Azerbaijani

Fluent

Work Experience

Senior Customer Service Representative at CCG Group

January 1, 2024 - January 1, 2025

Managed 80+ daily customer interactions across phone, live chat, and email; achieved 95%+ customer satisfaction; resolved 90% of inquiries at first contact; collaborated with cross-functional teams to optimize ticketing and complaint processes, improving workflow efficiency by 15%; mentored and onboarded new team members.