Thank you for inviting me today. I’m Franklin Zapata Lazo, a multilingual customer-engagement professional with hands-on experience across technology, sales and healthcare. Over the past five years I’ve built my career on two pillars: understanding customer needs and leveraging technical or medical knowledge to solve real-world problems. I began in hospitality, where I honed my active-listening and conflict-resolution skills as a waiter, bellman and bartender—roles that taught me to stay calm under pressure and anticipate guest needs. In 2023, I transitioned into sales at Allied Global Contact Center, where I consistently exceeded targets by guiding customers to the products that best fit their needs and staying ahead of industry trends. Then, as a Technical Support Representative at Startek, I deepened my troubleshooting abilities—resolving complex issues via phone, email and ticketing systems, documenting every step for continuous improvement, and even onboarding new teammates on our support protocols. Most recently, I served as a Medical Interpreter with Levanter Group, where I applied my fluency in English and Spanish (plus solid medical-terminology knowledge) to facilitate accurate, confidential patient-provider conversations. What ties all of these roles together is my customer-centric mindset, strong memory for technical details and a collaborative spirit. I’m excited to bring that combination of empathy, problem-solving and cross-functional teamwork to my previous workplaces as your next [Specialist in customers service over the phone], and to help drive top-tier service and support for your clients.” In Addition thanks to my strong attitde I incourse myself in the Industry of technical jobs as wood workshop helper, painting, construction, forklifter, among others.…Thank you for inviting me today. I’m Franklin Zapata Lazo, a multilingual customer-engagement professional with hands-on experience across technology, sales and healthcare. Over the past five years I’ve built my career on two pillars: understanding customer needs and leveraging technical or medical knowledge to solve real-world problems. I began in hospitality, where I honed my active-listening and conflict-resolution skills as a waiter, bellman and bartender—roles that taught me to stay calm under pressure and anticipate guest needs. In 2023, I transitioned into sales at Allied Global Contact Center, where I consistently exceeded targets by guiding customers to the products that best fit their needs and staying ahead of industry trends. Then, as a Technical Support Representative at Startek, I deepened my troubleshooting abilities—resolving complex issues via phone, email and ticketing systems, documenting every step for continuous improvement, and even onboarding new teammates on our support protocols. Most recently, I served as a Medical Interpreter with Levanter Group, where I applied my fluency in English and Spanish (plus solid medical-terminology knowledge) to facilitate accurate, confidential patient-provider conversations. What ties all of these roles together is my customer-centric mindset, strong memory for technical details and a collaborative spirit. I’m excited to bring that combination of empathy, problem-solving and cross-functional teamwork to my previous workplaces as your next [Specialist in customers service over the phone], and to help drive top-tier service and support for your clients.” In Addition thanks to my strong attitde I incourse myself in the Industry of technical jobs as wood workshop helper, painting, construction, forklifter, among others.WWWW…